So my mac pro, which I have owned since October and never had a problem with until yesterday, has been giving me random kernel panics. Sometimes I can't even get the computer to boot up, it turns on but doesn't boot up. So I have to keep resetting the power button over and over just to get it to boot up. And when I do get a successful bootup, I get a kernel panic within seconds of the OS loading. This started yesterday. I have not installed any new software or hardware. So I call support, wait on hold for half an hour, get some guy who sounds hung-over and/or high. He tells me I have to pay $50 for the call to continue. I ask why, as my mac pro is still covered under the year long hardware warranty (the fact that I cant even get the computer to boot, and the fact that the kernel panics are random --- suggests hardware problem) He tells me I have to pay the $50 anyway. Whatever, I go along with it, give him my debit card info. Then the moron tells me to put the install disc into the drive...I then ask "how am I supposed to do that when the computer wont boot?". Finally after about 10 minutes of turning the computer on and off, on and off, I finally get to the gray screen, where I can get the drive to open and put the install disc in. So I get the disc in, reboot the computer again, hold down the C key, and finally get to the screen where it asks you to choose a language. I click the "next" button, and the computer freezes. The tech support moron, then tells me to call the apple store to set up an appointment to have the hardware looked at. I asked the guy "why did you make me pay the $50 for tech support when I TOLD YOU it was a hardware issue from the get go?" He told me THAT I WOULDNT BE CHARGED THE $50. Guess what, I get on my laptop, check my online statement, and there was a big fat $50 charge from apple. Liar. I call the apple store, hoping to be able to set up an appointment to have the computer looked at, wait on hold, wait on hold some more, more holding...finally I get through, and the apple store person says "why did you call here? this is a warranty issue and tech support is supposed to handle warranty issues and set you up with an appointment". The apple store guy transfered me BACK TO TECH SUPPORT. MORE WAITING ON HOLD. FUN, LIKE I HAVE NOTHING BETTER TO DO. So I wait on hold with tech support, watching the clock tick away to 6PM when tech support closes. waiting, waiting, waiting....the clock hits 6 PM and my phone gets disconnected. Great. So now I have to wait until tomorrow to call those liars to see if I have any chance of getting my $50 back.