apple support telling me to wipe my HD clean

Discussion in 'Mac Basics and Help' started by julieda, Aug 24, 2005.

  1. julieda macrumors newbie

    Aug 5, 2005
    I've had this scrambled screen problem - the screen goes fuzzy, or gets all wavked-out and looks sorta like noise on a tv screen.

    anyway, I've been trouble shooting it for weeks (bought an applecare contract) and the more the apple tech support people tell me to do, the worse it gets. Among mny other things, I did a system reinstall with preserving my network settings and the thing is such a mess right now it is like nothing is working right. So the guy (all very nice people I've spoken to, by the way) said he thinks my only next step is to back up all my data and do a complete system reinstall.

    So I backed everything up and am the type of person who enjoys a big purge of old files anyway...

    But in addition to calling, I've done alot of seraching around and it appears my problem is something with the motherboard, and it sounds EXACTLY like this:

    I had another link too, that said if in fact it is this problem, apple extends the warranty for one more year.

    But I really wonder if at this point they are trying to avoid sending out a person to see if it's a hardware problem? And having to offer me the extended warranty?

    I guess this is juat a big rant... I'm all set to do the system reinstall, but if anyone has any words of wisdon before I go ahead with this (probably this evening) please share!

  2. gwuMACaddict macrumors 68040


    Apr 21, 2003
    washington dc
    back up your files imediately, just to be safe. apple care is notorious for recomending a hard drive sweep... :rolleyes:

    sounds like hardware to me, maybe logic board
  3. 36183 Guest

    Jun 24, 2004
    Dont bother reinstalling your operating system, it would be a waste of time, but backing up files is a good idea as you may have your system replaced.
  4. Sun Baked macrumors G5

    Sun Baked

    May 19, 2002
    If you boot from the DVD and it has the same problem, it's doubtful that it is a software problem.

    However if the boot of the DVD and the machine is fine, and it's also fine if you boot into single user and/or safe mode.

    It presents a strange situation.


    Changes are more likely a HW problem, but there are time that a clean install without preserving any old settings will fix things -- sometimes the 3rd party hacks really screw the system up.
  5. julieda thread starter macrumors newbie

    Aug 5, 2005

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