Apple Tech Support--HELP!

Discussion in 'Macintosh Computers' started by hotwire132002, Jan 4, 2005.

  1. hotwire132002 macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #1
    Hey, For those of you who haven't heard about my G5 situation, it's been crashing constantly. To make a long story short, I call Apple. They tell me it needs a new motherboard. I wait (from Christmas Eve to today). Local (in this situation meaning an hour away) Apple Specialist installs new mainboard and RAM. Now the computer won't boot at all. I call Apple back. They transfer me to a specialist. They tell me to take it in and have it checked out. I ask about a replacement system, since my production company has been out of commission for a month now. They say no, but they'll give me a free BlueTooth keyboard and mouse (keep in mind, I told them I don't have BlueTooth). I ask again about replacing the system. They tell me it "doesn't qualify". They tell me to take it in again for repair. I tell them it would be the same person who installed the board AND TOLD ME THAT THE SYSTEM NEEDED REPLACEMENT. The support guy still won't replace the system.

    What do I do? My G5 is 4 months old, and has been dead for the past month! Any ideas how to get the system replaced? I can't deal with more downtime to try more repairs that won't work.

    Any advice?

    :(
     
  2. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #2
    Have you called Apple Customer Relations? If not, I would call and speak (rationally) to them. Also, fire off a detailed email to sjobs@apple.com. Some members have been known to get things resolved because a team actually checks Steve's emails. Amazing, I know!
     
  3. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #3
    I already called Apple Customer Relations, and left a message. I also already emailed Steve Jobs. Thanks for pointing those out, though. I'll keep you updated! Wish me luck with this!
     
  4. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #4
    Here's the update.

    Like Apple insisted, I took it in to an Apple Specialist. They spent three days on it... and what do you know, it needs to be replaced. Oh well, a waste of time, but at least I get a new Power Mac :D !

    Hopefully there won't be any issues with this one...
     
  5. hcuar macrumors 65816

    hcuar

    Joined:
    Jul 23, 2004
    Location:
    Dallas
    #5
    What are you doing with the BT keyboard and mouse? :)
     
  6. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #6
    Not getting it, because I'm getting a replacement computer. Not a big deal, though, because I couldn't have used it anyway.
     
  7. Mertzen macrumors 6502

    Mertzen

    Joined:
    Sep 25, 2004
    Location:
    ]KLGA[
    #7
    It really sickens me they offer some measly BT stuff for production downtime and income loss ..

    Seems like the Pro customer is less and less important to them ..
     
  8. hotwire132002 thread starter macrumors 65816

    hotwire132002

    Joined:
    Jan 24, 2004
    Location:
    Cadillac, MI
    #8
    I agree there--I asked if they could do something useful to me, like a RAM upgrade. Of course, they won't. Oh, well. At least I've got a working system coming.
     
  9. Counterfit macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #9
    Asking for that stuff means they probably won't give it to you anyway ;)
     

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