Apple Tech Support--HELP!

[hotwire132002]

Hey, For those of you who haven't heard about my G5 situation, it's been crashing constantly. To make a long story short, I call Apple. They tell me it needs a new motherboard. I wait (from Christmas Eve to today). Local (in this situation meaning an hour away) Apple Specialist installs new mainboard and RAM. Now the computer won't boot at all. I call Apple back. They transfer me to a specialist. They tell me to take it in and have it checked out. I ask about a replacement system, since my production company has been out of commission for a month now. They say no, but they'll give me a free BlueTooth keyboard and mouse (keep in mind, I told them I don't have BlueTooth). I ask again about replacing the system. They tell me it "doesn't qualify". They tell me to take it in again for repair. I tell them it would be the same person who installed the board AND TOLD ME THAT THE SYSTEM NEEDED REPLACEMENT. The support guy still won't replace the system.

What do I do? My G5 is 4 months old, and has been dead for the past month! Any ideas how to get the system replaced? I can't deal with more downtime to try more repairs that won't work.

Any advice?

 

[jaw04005]

Have you called Apple Customer Relations? If not, I would call and speak (rationally) to them. Also, fire off a detailed email to sjobs@apple.com. Some members have been known to get things resolved because a team actually checks Steve's emails. Amazing, I know!

 

[hotwire132002]

Have you called Apple Customer Relations? If not, I would call and speak (rationally) to them. Also, fire off a detailed email to sjobs@apple.com. Some members have been known to get things resolved because a team actually checks Steve's emails. Amazing, I know!

I already called Apple Customer Relations, and left a message. I also already emailed Steve Jobs. Thanks for pointing those out, though. I'll keep you updated! Wish me luck with this!

 

[hotwire132002]

Here's the update.

Like Apple insisted, I took it in to an Apple Specialist. They spent three days on it... and what do you know, it needs to be replaced. Oh well, a waste of time, but at least I get a new Power Mac !

Hopefully there won't be any issues with this one...

 

[hcuar]

What are you doing with the BT keyboard and mouse?

 

[hotwire132002]

What are you doing with the BT keyboard and mouse?

Not getting it, because I'm getting a replacement computer. Not a big deal, though, because I couldn't have used it anyway.

 

[Mertzen]

It really sickens me they offer some measly BT stuff for production downtime and income loss ..

Seems like the Pro customer is less and less important to them ..

 

[hotwire132002]

It really sickens me they offer some measly BT stuff for production downtime and income loss ..

Seems like the Pro customer is less and less important to them ..

I agree there--I asked if they could do something useful to me, like a RAM upgrade. Of course, they won't. Oh, well. At least I've got a working system coming.

 

[Counterfit]

Asking for that stuff means they probably won't give it to you anyway