Apple Testing Maps Notifications to Inform Users of Fixed Problems

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 8, 2014.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    [​IMG]
    Apple seems to be testing a new notification feature in its Maps application, based on a report and screenshots captured by a MacRumors reader.

    The user reported an error to Apple in the Maps app on April 6 and was given an option to receive a notification when the issue was resolved, with Apple sending a push notification on April 8 indicating the problem had been fixed.

    It appears that the feature is still in testing at this point and it is unclear when it might be made available to all users. The initial user who first spotted the feature says that the option has only appeared intermittently, and at least two MacRumors forum users were able to confirm that they had seen it as well. MacRumors has been unable to reproduce it.

    While Apple has allowed users to report errors since Maps first debuted in September of 2012, the company has not previously provided notifications that let users know when a problem has been fixed. Notably, Google currently includes support for a similar feature in its mapping service, notifying users via email about the progress of a reported problem or suggested edit.

    News of the notification feature comes as Apple continues to work hard on improving its mapping app after facing significant criticism over data inaccuracies when the app first launched alongside iOS 6. Apple CEO Tim Cook publicly apologized for Maps after the problematic launch, stating that the company was "extremely sorry" for the frustration it had caused, promising to work "non stop" until Maps was improved.

    Maps notifications would allow users to know that Apple is actively listening to reports and working diligently on fixing errors. Apple's mapping application has been notable for providing potentially dangerous information at times, as it has directed drivers in Alaska onto an airport taxiway used by the Fairbanks International Airport and directed motorists in Victoria, Australia to the middle of the wilderness.

    Screenshots showing the correction notification:

    [​IMG]
    Push notification and notice that Maps data has been corrected​
    Apple has hired dozens of "ground truth" experts around the world to improve the quality of its mapping service and acquired a number of mapping apps throughout the past year, including HopStop, Locationary, BroadMap, and Embark. It is also likely that Apple features major improvements to the Maps app in iOS 8, such as adding transit directions for the first time and enhancing points of interest.

    Thanks Michael

    Article Link: Apple Testing Maps Notifications to Inform Users of Fixed Problems
     
  2. macrumors 68030

    macs4nw

    #2
    Getting better all the time…..let's see what improvements and additions iOS8 brings to Maps.
     
  3. macrumors 68040

    Goldfrapp

    Joined:
    Jul 31, 2005
    #3
    "Steve, it's now safe to drive off the highway bridge."
     
  4. SBlue1, Apr 9, 2014
    Last edited: Apr 9, 2014

    macrumors 6502a

    SBlue1

    Joined:
    Oct 17, 2008
    #4
    I have to admit Apple fixed my home street name. After two dozen reports and 18 months though. :D

    So finally friends can use their iPhones to get directions to my place.
     
  5. macrumors 6502a

    Joined:
    Sep 8, 2006
    Location:
    Philadelphia, PA
    #5
    This is perfect. It'll be way better than Google Maps' email notification.
     
  6. macrumors 6502a

    CrazyForApple

    Joined:
    Dec 31, 2012
    Location:
    Buffalo, NY
    #6
    That is actually really nice so now I know when they fixed it instead of keep on checking it out
     
  7. macrumors 6502a

    Joined:
    Nov 13, 2013
    #7
    Citation required for proof. Otherwise it's mere guesswork.
     
  8. macrumors member

    Joined:
    Jan 29, 2008
    #8
    Does this mean they will actually start to make changes? Apple Maps still has a McDonalds at the end of my road. It's actually half a mile away. I told them the first day I had access to Apple Maps as a developer. There are numerous changes I've reported more than once that have still not been made.

    I guess we don't have "ground truth" experts in the UK. One walk down one of London's primary shopping streets would fix most of the errors I've reported.
     
  9. macrumors 68020

    SeaFox

    Joined:
    Jul 22, 2003
    Location:
    Somewhere Else
    #9
    Yeah! With a push notification, it will be actively popping up on your screen, instead of quietly waiting in your inbox for an appropriate time to read.

    :rolleyes:
     
  10. macrumors 68030

    BvizioN

    Joined:
    Mar 16, 2012
    Location:
    Manchester, UK
    #10
    Notifications on my iPhone do not bother me at all. They only appear briefly on the top of the screen and shortly disappear and I don't get interrupted on what I am doing!! You can even dismiss them quickly by swiping them up if you want. I like it that way since if is something I want deal with it right away it doesn't get buried inside the phone without being noticed.
     
  11. macrumors newbie

    Joined:
    Apr 9, 2014
    #11
    Citation for an opinion? haha
     
  12. macrumors 601

    Joined:
    Nov 12, 2007
    #12
    They've been making improvements ever since Maps was out and MacRumors reported on some of them in the last year or two.

    They just haven't gotten to your area/reports yet, they're very slow at this, which is the problem.

    Apple need to scale up their mapping quicker than this.
     
  13. macrumors regular

    Joined:
    Jan 16, 2013
    #13
    I'm seeing the notification options in the "Report a problem" section of Maps too! I just resubmitted five errors for POI's near me. While one was corrected about a month ago, here's hoping the others are fixed in a few days.

    iOSBry
     
  14. macrumors 65816

    Joined:
    Mar 28, 2007
    #14
    With all the problems related to Maps, they waste time on this. I would imagine 99% of people would prefer they concentrated on sorting out the cartographic mess instead of a glossy little notification. A simple e-mail saying the changed you reported have been made is more than enough.

    Guess priorities are changing
     
  15. macrumors 601

    Joined:
    Nov 12, 2007
    #15
    Seriously? You think Apple only have one developer in the entire company?

    They have dozens of different teams working on various parts of iOS at any given time. There's a very good chance they have more than one team working on the Maps since it requires various data sources to blend it in well.

    This probably only took a day to code by one of the team members not on the cartographic team, or even if it was by the cartographic team, it wouldn't affect their productivity that much.
     
  16. macrumors regular

    Joined:
    Sep 16, 2007
    Location:
    Berkeley, CA
    #16
    This is based on the premise that the problems reported on Maps actually get fixed. :D

    I have yet to see any of the problems I have reported on Maps get fixed by Apple. Better late than never though.
     
  17. macrumors 65816

    Joined:
    Aug 28, 2013
    #17
    It may have got off to something of a bumpy start, but I now firmly believe that Apple Maps is the market leader in this space and exclusive to our thriving Mac and iOS ecosystems.

    It's just another competitive advantage of investing in the Apple ecosystem - getting access to these amazing tools and cutting edge technologies.

    I'm proud of Apple for sticking at this, working hard, and delivering a product that is a joy to use every day of the week.
     
  18. Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #18
    Where do you live?

    My local mapping data has vastly improved but the accuracy of POI information is still dismal. Blatant errors I've been reporting since Maps was released are still unfixed so it's still work in progress as far as I'm concerned.

    Feedback on reported problems would be welcome though if it's going to be introduced accross the board.
     
  19. macrumors 6502

    Mac Fly (film)

    Joined:
    Feb 12, 2006
    Location:
    Ireland
    #19
    I've tried adding a large shopping centre to my area that isn't listed in Maps and eventually gave up waiting. Still no pin signifying McDonough Jenction Shopping Centre, Kilkenny, Ireland (largest mall in south east of Ireland) after a year and a half since Apple Maps shipped.

    The current four options in iOS 7.1 after hitting "Report a Problem" are:
    Information is incorrect
    Place does not exist
    Problem with satellite image
    My problem isn't listed

    My suggested improved options:
    Information is inaccurate
    Place has closed or moved
    Problem with satellite image
    Add new location

    Get on it, Apple!
     

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  20. macrumors 6502a

    mazz0

    Joined:
    Mar 23, 2011
    Location:
    Leeds, UK
    #20
    Let's hope the notification servers are still running in ten years time then.

    ----------

    I wouldn't change "Place does not exist" to "Place has closed or moved" - does not exist covers all those things that have never been where Apple thinks they are.
     
  21. Mac Fly (film), Apr 9, 2014
    Last edited: Apr 9, 2014

    macrumors 6502

    Mac Fly (film)

    Joined:
    Feb 12, 2006
    Location:
    Ireland
    #21
    Wrong. What they mean by place does not exist becomes painfully clear if you choose that option and hit next. You get two options for location has moved and pin is at incorrect location. My options are far more clear, obvious and useful.

    If I see a location is missing in Maps I want to drop and pin, report a problem and hit add new location and be done. I'm trying to help Apple out and they are making it difficult for us now. This is embarrassing for them and is very annoying for me because I'm trying to help.
     
  22. macrumors 68030

    TechGod

    Joined:
    Feb 25, 2014
    Location:
    New Zealand
    #22
    Good idea. This is showing that Apple does want to improve maps, directions here in New Zeaalnd Auckland have gotten far better for my area.
     
  23. macrumors member

    Joined:
    Jul 28, 2008
    #23
    I'm in Ireland, I've sent number of correction to Apple over the last couple of years, particularly about area where I live none of them got corrected or even acknowledged.

    I did the same with Google maps - they fixed all of them within 24 hours, and sent me info about this. Very impressed, Apple could learn thing or two from them.
     
  24. macrumors 65816

    Joined:
    Jun 30, 2007
    #24
    This kind of information is perfect for push notifications. If you send me an e-mail, it had better have important or comprehensive information, because it's a bigger pain to read and delete an e-mail (especially with Gmail accounts on iOS 7) than it is to glance at and dismiss a push notification.
     
  25. Mac Fly (film), Apr 9, 2014
    Last edited: Apr 9, 2014

    macrumors 6502

    Mac Fly (film)

    Joined:
    Feb 12, 2006
    Location:
    Ireland
    #25
    You don't need Google to understand this. We're been ignored deliberately or unintentionally. If they need to hire 100 more people to deal with problem reports they need to do it. Acquiring 5 companies to add fancy new features as part of iOS 8 is all well and good, but they also need to spend money on manpower to fix the existing, missing data. And a better selection of report problem choices like I've suggested wouldn't go a stray either.

    Here's the four choices I'd recommend:

    Information is inaccurate
    Place has closed or moved
    Problem with satellite image
    Add new location

    ----------

    Totally right. I don't want any email.
     

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