Apple Tops Personal Computer Customer Satisfaction for Tenth Straight Year

Discussion in 'Mac Blog Discussion' started by MacRumors, Sep 18, 2013.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    The American Customer Satisfaction Index (ACSI) has released its annual rankings for customer satisfaction in the category of personal computers, which include both traditional computers and tablets, with Apple's line of Macs as well as the iPad topping the survey's rankings for the tenth straight year. Apple's satisfaction rating of 87 is ranked above other competitors such as Hewlett-Packard and Dell, which finished with scores of 80 and 79, respectively. The satisfaction rating of each company in the survey is dependent on factors such as customer expectations, perceptions of quality, and perceptions of value.

    [​IMG]
    Early last month, the ACSI also released its annual rankings for smartphone satisfaction in the United States, which revealed that the iPhone 5 was topped by Samsung's Galaxy S3 in customer satisfaction.

    As the new report notes, Mac sales have stagnated in recent quarters alongside significant weakness in the overall PC market, remaining flat in July with a 5% year over year drop expected for the September quarter. Apple is, however, set to release the newest version of its operating system, OS X Mavericks, in late October, with a refresh of the company's iPads and much of its Mac line expected to happen in the next few months.

    Article Link: Apple Tops Personal Computer Customer Satisfaction for Tenth Straight Year
     
  2. macrumors 603

    Michaelgtrusa

    Joined:
    Oct 13, 2008
    Location:
    Everywhere And Nowhere
    #2
    This is indeed true. Good for Apple.
     
  3. macrumors regular

    Joined:
    Dec 5, 2010
    Location:
    Barrie, ON
    #3
    I can see why. I had a couple of issues with my rMBP (image retention, and a dead pixel after that). This machine is fantastic, but those issues would've killed the experience.

    Apple didn't even bat an eye and fixed the machine both times. I'm satisfied for sure. Support is one of the many things that adds to this rating, I'm sure.
     
  4. macrumors member

    Joined:
    Jun 23, 2008
    #4
    Same here. Apple helped me out earlier this year with my 2009 iMac.
     
  5. macrumors 6502a

    FlatlinerG

    Joined:
    Dec 21, 2011
    Location:
    Prince Edward Island, Canada
    #5
    I've said it before and I'll say it again, people who like Apple products love Apple products.
     
  6. macrumors 65816

    Joined:
    Apr 23, 2007
    Location:
    Helsinki, Finland
    #6
    What happened in 2007 with macs?
    10.5 got people angry? Switch to intel?

    How about 2003? They stopped original macOS and osX was still at flaky 10.2?
     
  7. macrumors newbie

    Joined:
    Sep 18, 2013
    #7
    Good on computers... not so much on iOS

    Agreed they have a huge lead on computers. Their customer service, hardware and OS set them completely apart from the competition. BUT this news comes a month or so after apple was displaced by samsung for smartphone satisfaction. Apple is consistently #2 behind Windows Phone in most other surveys. Apple is now lagging behind in a space that they basically defined. Most other companies are making phones with competitive or better features for less money.
     
  8. macrumors 6502a

    lincolntran

    Joined:
    Jan 18, 2010
    #8
    Any data to back it up?
     
  9. macrumors G3

    roadbloc

    Joined:
    Aug 24, 2009
    Location:
    UK
    #9
    How in the universe are HP 2nd place? And how in the universe are Lenovo not on the list?
     
  10. macrumors newbie

    mondbewohner

    Joined:
    Sep 18, 2013
    #10
    Or it's simple psychologic: Non-Applers are jealous of those with Apple-products because of Apples well done marketing and the "cool / must-have"-reputation. Mainly affected are men. It's the same why most women are not happy with their body because of all the beautys starring at them from every wall. And they are, in the eyes of marketing and society, declared as "good".

    But hey men, take it easy, bodylotion and anti wrinkle cream will be the next big ***** we have to fight with, then we will finally overcome such banalities like supercoolfruityspeakdevicewithintgratedmicrowave. yeah.
     
  11. Giuly, Sep 18, 2013
    Last edited: Sep 18, 2013

    macrumors 68040

    Giuly

    #11
    What the hell are you even talking about, man? How did you start at "Apple Tops Personal Computer Customer Satisfaction for Tenth Straight Year" and end with body lotion and anti-aging cream?
     
  12. macrumors 65816

    Joined:
    May 13, 2010
    #12
    Absolute ********. Nice try.

    ----------

    I'm ashamed to have even glimpsed what goes on in this Apple hater's mind.
     
  13. macrumors 68030

    mdelvecchio

    Joined:
    Sep 3, 2010
    #13
    so doomed. a shell of their former selves.
     
  14. macrumors 65816

    Nightarchaon

    Joined:
    Sep 1, 2010
    #14
    In other news "Satisfaction survey only taken by Apple Fanboys and Apple Employees" :rolleyes:
     
  15. macrumors newbie

    Joined:
    Jul 26, 2006
    #15
    You really ought to read the article before commenting.

    These findings are based solely on independent data collected by the ACSI, who compiles customer service ratings for virtually every industry in the US and UK.

    You can read about their methodology here, but I know you won't.
     
  16. macrumors 6502a

    olowott

    Joined:
    May 25, 2011
    Location:
    Dundee, UK
    #16
    when i buy an apple product am not scared of something going wrong:D

    if it did, just walk back to the store or mail it to them;)

    Life is Cool :apple:
     
  17. macrumors 6502a

    FlatlinerG

    Joined:
    Dec 21, 2011
    Location:
    Prince Edward Island, Canada
    #17

    I have no idea what you are trying to say :confused:
     
  18. macrumors newbie

    mondbewohner

    Joined:
    Sep 18, 2013
    #18
    Yeah, good point. Must have had a bad day. Just ignore it. Or take it as poem.
     
  19. macrumors 68030

    macs4nw

    #19
  20. macrumors 65816

    Nightarchaon

    Joined:
    Sep 1, 2010
    #20
    Where do they compile the information ? inside Apple Stores ? :rolleyes:

    i just find it funny they top surveys, the reason for this is not they are better, its because they pro-actively limit their product lines, there are more PCs, Laptops, Tablets and Phones sold by other Single companies, but because they sell 800 Models, it fragments them.

    And what other company is visible on the high street in the same way as Apple, being able to walk into a store and shout at a monkey when something goes wrong is WAY better than sitting listening to hold music for 8000hrs

    Ill agree that on "contact-ability" Apple are superior in every way, but that's the reason there scoring so high, not the product quality, or its reliability
     
  21. macrumors 65816

    Joined:
    Apr 23, 2007
    Location:
    Helsinki, Finland
    #21
    Maybe they should do same survey in countries which don't have Apple stores...
     
  22. macrumors 65816

    Nightarchaon

    Joined:
    Sep 1, 2010
    #22
    Im just bitter they never asked me really :D
     

Share This Page