Apple TV frozen

Discussion in 'Apple TV and Home Theater' started by jeffEngland, Mar 4, 2008.

  1. macrumors newbie

    Joined:
    Jul 10, 2007
    #1
    Hi just wondering if anyone else has had their apple tv freeze. I've been using mine for about a month now without any problems, now the entire thing does not work!

    I've unplugged the unit multiple times, but everytime it loads it just stays on the navigation, I cannot navigate through the menus! and the remote is not dead because each time I press the remote the light on the apple TV changes from white to red/orange.

    It's very annoying and I hope I don't have to bring it back.

    Any help would be great
    Jeff
     
  2. macrumors member

    Jeff Hall

    Joined:
    Apr 10, 2006
    #2
    Did you call the Apple support line yet? Maybe the have a reset procedure that can be done over the phone.
     
  3. macrumors 6502a

    Joined:
    Aug 7, 2007
    Location:
    Newton, MA
    #3
    Using the menu + "-" for 6 secs reset might do the trick.

    It will restart and offer you system diagnosis, etc.
     
  4. thread starter macrumors newbie

    Joined:
    Jul 10, 2007
    #4
    I tried the menu and - trick but no luck it dosent even allow me to do that :confused:
     
  5. macrumors regular

    frankiepdx

    Joined:
    Dec 28, 2007
    Location:
    Portland OR
    #5
    I had the exact same thing happen last night. It happened right after I updated iTunes on one of my streaming Windows computers. I thought that was it until I saw your post. BUT, the unplugging did fix it.

    I was watching a TV show that I was streaming and it froze. Then soon after I saw nothing but the navigation menu that just led to black from whichever choice I made. Hope it doesn't happen again because I bought this used with no warranty.
     

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