Apple TV Stuck on Step 1 of 2?

Discussion in 'Apple TV and Home Theater' started by thomamon, Jan 28, 2013.

  1. macrumors 6502a

    thomamon

    Joined:
    Nov 24, 2008
    Location:
    Flemington, NJ
    #1
    I'm in the process of upgrading my Apple TV Software for over 1 hour now.

    Any idea what to do? The status bar is about 80% done.
     
  2. macrumors 68020

    Joined:
    Nov 2, 2006
    #2
    Mine seems to be stuck, too. Could be server load. I'm gonna let it go and see how the next hour goes.
     
  3. macrumors member

    Joined:
    Dec 14, 2012
    #3
    Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

    I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

    Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

    How is yours connected?

    Jeff
     
  4. thread starter macrumors 6502a

    thomamon

    Joined:
    Nov 24, 2008
    Location:
    Flemington, NJ
    #4
    Mine is the latest version connected via wifi. Going to leave it running for now as well. Scared to unplug it.
     
  5. Starfia, Jan 28, 2013
    Last edited: Jan 28, 2013

    macrumors member

    Joined:
    Apr 11, 2011
    #5
    Exactly the same situation here -- mine's been holding for almost two hours at that point.

    UPDATE: Completed. The total time would have been somewhere between two and four hours.
     
  6. macrumors 6502a

    BigDukeSix

    Joined:
    Sep 22, 2010
    Location:
    34.6700N 118.1590W
    #6
  7. thread starter macrumors 6502a

    thomamon

    Joined:
    Nov 24, 2008
    Location:
    Flemington, NJ
    #7
    Just got back in the room and it was done, so just let it go.
     
  8. macrumors member

    Joined:
    Dec 14, 2012
    #8
    Mine finally progressed to step 2 of 2...
     
  9. macrumors regular

    Joined:
    Aug 9, 2012
    Location:
    Azeroth
    #9
    Was stuck at about 80% step 1 of 2, seems to be taking a while to update for most people so be patient.
     
  10. macrumors 68020

    Joined:
    Nov 2, 2006
    #10
    How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.
     
  11. thread starter macrumors 6502a

    thomamon

    Joined:
    Nov 24, 2008
    Location:
    Flemington, NJ
    #11
    Mine took just over 2 hours to finish.
     
  12. macrumors member

    Joined:
    Dec 14, 2012
    #12
    I think mine was getting close to 3 hours at step 1 before I noticed that it finally went to step 2. Thankfully, step 2 only took about 5-10 minutes.
     
  13. macrumors 68020

    Joined:
    Nov 2, 2006
    #13
    I'm about at 3 hrs now at Step 1.
     
  14. P4G
    macrumors newbie

    Joined:
    May 3, 2011
    Location:
    Melbourne Australia
    #14
    My ATV 3 failed the first time on Ethernet, but worked when I switched across to Wifi - just like the last update...
     
  15. macrumors 6502a

    HE15MAN

    Joined:
    Sep 3, 2009
    Location:
    Florida's Treasure Coast
    #15
    Whats this update add ?
     
  16. macrumors 68020

    Joined:
    Nov 2, 2006
    #16
    That was scary.

    It's done, and I only noticed right after dinner when I came up to check and saw the normal home screen back.

    I like how I can stream my music in a little more well-presented way now, without having to go through the "Computers" icon to access Home Sharing. In fact, it seems like that button is redundant. What does it do now?

    I'll play around with the keyboard later to see if I can pair it in settings.

    ----------

    Does anyone know if the "Trailer Poster" option was there before the update for your screen saver? Because I dig that! That's going to be my default SS now.
     
  17. macrumors 6502a

    Joined:
    Jun 23, 2007
    #17
    Mine was stuck for about 5 mins. Thankfully it's just completed now.
     
  18. Fissure, Jan 28, 2013
    Last edited: Jan 28, 2013

    macrumors 6502

    Joined:
    Jul 28, 2010
    #18
    I'm at 2hrs and about 15min, still at approximately 85%

    Read on Apple's Support Forums to do this and it worked for me:

    Hold down the Menu and Down Arrow button on your remote until the Apple TV reboots. It's light will flash rapidly while it does so. It should come back up normally. Do the update again and it'll finish Step 1 much faster.
     
  19. macrumors regular

    Costino1

    Joined:
    Oct 1, 2012
    #19
    Step one is to change your sleep timer to NEVER.

    Then you can update. Took me about 10 mins if that.

    Before, I had to unplug it and plug it back in. Didn't do any damage though
     
  20. macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #20
    It's weird...I have 2...Neither will update over ethernet, but pulling the cord usually works. The living room unit went fine, the bedroom one is CRAWLING at step 1, but it is moving.

    Remember that it verifies the update so it could just be red-lining server issues.
     
  21. macrumors newbie

    Joined:
    Jan 28, 2013
    #21
    Thanks for the fix

    I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!
     
  22. macrumors 6502a

    BigDukeSix

    Joined:
    Sep 22, 2010
    Location:
    34.6700N 118.1590W
    #22
    I ran update as soon as I got home. My ATV is wireless, and it smooth as silk. Only took 15 minutes or so.
     
  23. macrumors newbie

    Joined:
    Sep 28, 2012
    #23
    My ATV3 update failed the first time on Wired Ethernet, but worked when I switched to WiFi. :cool:
     
  24. macrumors regular

    Joined:
    Dec 15, 2010
    Location:
    UK
    #24
    Same for me. Thanks!
     
  25. macrumors regular

    JPGR_Fan

    Joined:
    Apr 5, 2003
    Location:
    St. Louis/Jupiter
    #25
    Thanks

    The Apple Support Doc got me back in the game.:D

     

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