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First Generation Apple TVs Unable to Connect to iTunes

MacRumors

MacRumors

macrumors bot
Original poster
Apr 12, 2001
63,537
30,847



appletv-326x-tjl.jpg
Apple's first generation Apple TVs have lost their ability to connect to iTunes and appears to be affecting users worldwide.

A lengthy Apple Discussions page shows that the problem started on the 17th of April and has persisted for 1st generation Apple TV users. Forum poster georgevargas describes the issue:
As of last night I had full access to the iTunes Store. Since this morning I was getting an Itunes Store Not Available message, and after unplugging the AppleTv the iTunes Store access completly disappeared except for movie trailers.
Click to expand...
Users have gone through the usual diagnostics, including rebooting and restoring, but have found that nothing has restored connectivity. MacRumors has confirmed the issue on our own 1st generation Apple TV.

The initial timing of the outage corresponds to the FaceTime not working for iOS 6 users, suggesting some internal changes by Apple has affected both services. Some users are speculating that internal communication upgrades related to the Heartbleed security issue could be related. Apple denied that Heartbleed affected any of its "key services" but did not elaborate on what those might be.

Apple has not provided any statement on if and when 1st generation Apple TV functionality will be restored or not. The first generation Apple TV was released in January, 2007 and was sold until September, 2010.

Update 4/22 12:00 PM PT: Apple appears to have resolved the issue preventing first-generation Apple TVs from connecting to iTunes. Many users are reporting that their Apple TVs are once again functional.

Article Link: First Generation Apple TVs Unable to Connect to iTunes
 
Article Link
https://www.macrumors.com/2014/04/20/apple-tvs-stop-working/
xFerrr

xFerrr

macrumors member
Jun 2, 2011
39
7
way to push the crowd! smells like politics... it's good since all people can get the same standardized system... but of course bad for those who were confortable in the way it was.
 
bwillwall

bwillwall

Suspended
Dec 24, 2009
1,031
802
If it's a blackout, Apple needs to tell people about it.

If it's a cutoff due to age Apple needs to warn ahead of time.

I love you Apple but you need to act like you care about your customers that don't own the latest version of everything.
 
Eriamjh1138@DAN

Eriamjh1138@DAN

macrumors 6502a
Sep 16, 2007
849
826
BFE, MI
bwillwall said:
If it's a blackout, Apple needs to tell people about it.

If it's a cutoff due to age Apple needs to warn ahead of time.

I love you Apple but you need to act like you care about your customers that don't own the latest version of everything.
Click to expand...

It's Easter Sunday. Do you think anyone is working on it?
 
MyopicPaideia

MyopicPaideia

macrumors 68020
Mar 19, 2011
2,155
980
Sweden
Seems as though Apple was quietly doing some core service updates for whatever reason, be it security or laying the groundwork or foundations for new functionality with the next version of iOS, something they probably do every year (so everything "just works" right out of the box) but this time they appear to have inadvertently broken older versions of the software in the process.

Was iOS 5.x.x affected as well as iOS 6 for the FaceTime issue?

Slightly related note, but it is hard to believe that the Apple TV is over 7 years old now! Was the latest updated version of software it received an iOS 6 based variant? Might explain a couple of things it was.
 
charlituna

charlituna

macrumors G3
Jun 11, 2008
9,636
816
Los Angeles, CA
Mr Fusion said:
"It just works..." :rolleyes:
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A total misquote and the reason why the down one button needs to come back

1. Apple neve said their stuff is issue proof, especially using that phrase

2. You are talking about a nearly full seven year old device, running ages old software. Time to move on from it and stop expecting it to act like it should be running just as well as when it was new.
 
Glideslope

Glideslope

macrumors 604
Dec 7, 2007
7,942
5,373
The Adirondacks.
HenryDJP said:
Oh here comes the posts of "Apple purposely did this to make people upgrade to the newest Apple TV".
Click to expand...

and what? You think it's not a realistic possibility? Backwards compatibility is not guaranteed on Apple TV. Sometimes you simply are required to cut support for a wide variety of reasons.

Could just to a Trial Balloon also. IMO, It's hardware related, and has to do with our upcoming take it in the ass experience for the defeat of Net Neutrality.:apple:
 
Stella

Stella

macrumors G3
Apr 21, 2003
8,838
6,341
Canada
Hmm.. Phone 4 users losing FaceTime ability and now this? Seems more than just a coincidence...?

If Apple did cut of these users they should have absolutely given prior warning. Thats what other companies would do.
 
T

tyke65

macrumors member
Aug 9, 2007
65
8
Not just iTunes.

The whole functionality has gone to pot. It takes an age now to move the cursor from item to item but if you have downloads on the atv they play normally. Eventually.
 
charlituna

charlituna

macrumors G3
Jun 11, 2008
9,636
816
Los Angeles, CA
Macboy Pro said:
Does anyone at Apple observe EASTER? If it was Earth Day, I could understand the company holiday. LOL
Click to expand...

Whether they do or don't is personal and private. It's a Sunday. Typically Corporate, especially the engineers etc are working Monday to Friday so they wouldn't be at the office on a Sunday anyway. And it's highly unlikely that Apple is going to call a Code Red and demand everyone come on a Sunday, that also happens to be a holiday, for an issue with a product that is legally obsolete etc. Particularly when the cut of owners is likely very by small at this point. It will wait until tomorrow.
 
rahhb.riley

rahhb.riley

macrumors member
Apr 5, 2009
41
18
a State
Chill peeps. If it would have been on purpose they would have told us. Since they didn't, it's not. Easy as that. It'll be working again soon and you'll look like the alarmist you are.
 
Hastings101

Hastings101

macrumors 68020
Jun 22, 2010
2,339
1,460
K
HenryDJP said:
Oh here comes the posts of "Apple purposely did this to make people upgrade to the newest Apple TV".
Click to expand...

Mysteriously followed by the "Too old anyway, you guys should upgrade." brigade :p

It's really not that Farfetch'd to say Apple might cause some hiccups to get people to buy newer products. Frankly it seems like a good, albeit completely unethical, way to get customers to stop messing around with their several year old products without completely screwing them over.
 
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