No, not quite like that there was only ever one order (and one confirmation email and one item). What happened was i ordered a Mac Mini for my parents using a switch card registered at my old address (their address). Hence the invoice was sent to them and as the machine was
for them they assumed (strangely
) that this was a bill and payment was outstanding so they sent a cheque to Apple with a photocopy of the invoice enclosed as payment.
I had already paid for the mac by Switch online and had it delivered to me but Apple, in error, processed the cheque that was received and haven't yet agreed to rectify it. Nevertheless every time i call they seem to agree that they owe me the amount outstanding but it never gets any further. What puzzles me is that they don't seem to be able to link financial transactions to orders. In my opinion i shouldn't have had to send them any evidence, they should have two payments logged against the same order. It seems they don't have this ability.
They'll get the cash back anyway as i was hoping to get a powerbook but i'm not ordering anything else until it is sorted. I fully accept there was an error in my corner for sending a second payment but a) it shouldn't have been processed by apple and b) it should be quickly rectified, its one month now and nothing.
