The latest Apple update (01-10-2006) appears to have destroyed my 4th Gen 20gb iPod colour. After downloading this update at the prompting of iTunes, the iPod displayed a folder with an exclamation (!) mark icon. After investigating the Apple website it appeared that this icon indicated that the wrong software was installed on my iPod. The software update came from Apple! I tried the "five R's" as suggested by the Apple website and now my iPod doesn't turn on or appear in my browser as an external drive. Checking on the Apple discussions pages, it appears that hundreds of other iPod owners are suffering too. Has this happened to any users of this site? Does anone know if Apple have gone public? Why do their tech support claim not to know about these issues when their own website forums are overloaded with users who have installed this update only to be left with extremely expensive paperweights!! If I want to speak to tech support, it will cost £35. If I want to return the iPod for a diagnostic service , it MAY cost £100. Why?, The situation is Apple's fault. If you haven't already updated, then I advise you not to until this issue has: a) come to light publicly and acknowledged by Apple b) been resolved by Apple. Anyone else suffered, know or heard anything?