Apple upgrades user forums, support area

Discussion in 'MacBytes.com News Discussion' started by MacBytes, Nov 12, 2005.

  1. macrumors bot

    Joined:
    Jul 5, 2003
  2. macrumors 604

    Lacero

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    Jan 20, 2005
    #2
    Apple forums suck. MR is better. That is all.
     
  3. Moderator

    Nermal

    Staff Member

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    Whakatane, New Zealand
  4. macrumors Penryn

    Abstract

    Joined:
    Dec 27, 2002
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    #4
    Do they still delete your thread if you start talking about real, widespread product issues so that you don't make them look bad?

    If they still do that, then it hasn't been upgraded.

    MacRumors is so much better, it would be silly to go there unless we can't help you.
     
  5. macrumors Core

    Joined:
    Jan 6, 2004
    #5
    agreed. it is much more difficult to find reliable information on their forums than here in my opinion. there are many people just saying whatever they feel like.... and things are a mess there usually too.
     
  6. Moderator emeritus

    mad jew

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    Apr 3, 2004
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    Adelaide, Australia
    #6
    They down for anyone else at the moment? I can get in but I can't search for anything. :(
     
  7. macrumors 6502a

    Santaduck

    Joined:
    Oct 21, 2003
    Location:
    Honolulu
    #7
    It is a horrible mess yes, but I find that the Level 4 users are pretty good, and usually have their own pet DIY self-help sites.

    I've found excellent help on a capacitor fix for graphite ABSs, and odd XP-on-mac network printing issues from such sites. However searching for these URLS is a total pain in the arse, b/c yes there is a lot of junk.

    It's also a good place to see initial problems with software update or new hardware releases, although of course we soon see the same content here at MR, or elsewhere like at xlr8yourmac or macfixit.
     
  8. macrumors 68020

    winmacguy

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    Nov 8, 2003
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    New Zealand
    #8
    They did that to me a while back:rolleyes: when I was talking about the possiblity of the Australian iTunes Music Store.:eek:
     
  9. macrumors 68040

    Daveway

    Joined:
    Jul 10, 2004
    Location:
    New Orleans / Lafayette, La
    #9
    The Apple Forums now support "pinned" threads. Once a threads question has been answered, a pin is put next to it to reflect that it has been answered.

    This would be useful here.
    (cough, cough) I guess VBulletin doesn't have this.:rolleyes:
     
  10. Moderator

    Nermal

    Staff Member

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    Whakatane, New Zealand
    #10
    Now post here :)
     
  11. macrumors G5

    nagromme

    Joined:
    May 2, 2002
    #11
    Mac Guides :)
    http://guides.macrumors.com/
     
  12. macrumors G3

    iMeowbot

    Joined:
    Aug 30, 2003
    #12
    I hope this means they're ditching Web Crossing for something more usable.

    [edit: Cool, they switched to Jive.]
     
  13. macrumors 65816

    Seasought

    Joined:
    Nov 3, 2005
    #13
    A bit late in the making but a good thing I suppose nonetheless.

    Why do they lock/delete threads concerning Apple product issues? Posting in the wrong thread aside of course.
     
  14. macrumors 68000

    Joined:
    Jul 29, 2002
    Location:
    Vancouver, BC CANADA
    #14
    What is Web Crossing? Do you mean WebObjects?

    I've found Apple's forums to be quite good. I'm a Level 3 because I enjoy helping out Windows iTunes users. MacRumors' latest upgrade (the inline editing) is quite cool, I must admit, but that shouldn't lower the value of Apple's forums in anybody's mind.

    They delete posts when the Terms of Service have been violated or when a post contributes absolutely nothing to a discussion. Pure complaints don't help anyone. I don't see a problem.
     
  15. macrumors G3

    iMeowbot

    Joined:
    Aug 30, 2003
    #15
    That's the BBS software used for Apple support.
    No.
     
  16. macrumors 68040

    mduser63

    Joined:
    Nov 9, 2004
    Location:
    Salt Lake City, UT
    #16
    I find the Apple Discussion boards invaluable for finding help with questions about Apple's Pro apps (FCP, DVD SP, etc). I don't really visit any of the other sections, but those sections are very helpful. There are lots of professionals that are active on those boards, and you get quick, competent replies to requests for help.

    The new format looks good, but I'm having a really hard time getting in. I keep getting "lost network connection" errors, but I can't figure out if it's the new Apple Discussion boards or if it's really my connection. Other sites seem to be fine, so that points to Apple...
     
  17. macrumors G3

    iMeowbot

    Joined:
    Aug 30, 2003
    #17
    Yep, it looks like they underestimated how much swerverage they would need, or haven't turned everything on yet.
     
  18. macrumors 68020

    yippy

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    Mar 14, 2004
    Location:
    Chicago, IL
    #18
    What are these "levels" you guys are talking about?
     
  19. macrumors regular

    slightly

    Joined:
    Mar 14, 2003
    Location:
    Beacon, NY
    #19
    It's basically a reputation system. Forum members gain points for posts (and, under the old system, for votes from other members - I'm not exactly sure how the new system assigns points). So, generally, you can give more credence to a reply from a Level 4 user than a Level 1 user.

    Matt
     

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