I understand some of the pitfalls of sending a computer in to AppleCare, but I think that this particular case is beyond the beyond. Last year, I spent about 3,000 dollars on my Powerbook G4 1.67/1gb/100gb/128VRAM/Applecare. Ever since, it has been giving me problems. My hard drive has broken (been unable to mount to the point of needing to be replaced) TWICE. This previous time, I had JUST returned from a trip to Europe (more or less a once-in-a-lifetime trip too). I had loaded about 650 pictures onto my computer and deleted them from my camera. 3 hours later, my computer was dead - whenever I tried to restart it, I got a kernal panic message. When I tried to use diskfirstaid, the problem couldn't be fixed. When I tried to archive and install, the computer couldn't even mount my hard drive to reinstall the software. I spent about a day on the phone with Apple, mainly worrying about ALL the data on my hard drive, some of which was backed up, but my more recent acquisitions (namely, my entire photo library (about 2500 pictures)) had not. Finally, the tech who arranged the repair on my computer ASSURED me that my hard drive would not be replaced. More than that, he wrote down in my file (AppleCare history, I'm assuming) that my hard drive wouldn't be erased. Finally, to top it all off, when I sent my computer in, I left a physical note on the computer, saying "If you need to reformat my hard drive, you MUST call me first at xxx-xxx-xxxx." I recieved my computer two days later. My entire hard drive had been replaced and, I'm assuming, thrown away. This is just beyond the beyond. Those photos were irreplacable, and I would have gone practically ANY end to have them rescued from my damaged hard drive. The moral of the story is such - AppleCare, no matter what they say, no matter what they mark down in your file, no matter what physical note you leave and expect the m.f. people in the repair center to at least be human and pick up a phone, Apple has absolutely, positively, 100% ZERO RESPECT FOR YOUR DATA. What I'm angriest about isn't that my hard drive was replaced. It was that I was ASSURED that it wouldn't be erased (which is what convinced me to send my computer in for repair before pursuing some sort of data retrieval) and it was erased anyway.