Apple won't replace my macbook! need your help!

Discussion in 'MacBook Pro' started by keithpetey, Dec 9, 2006.

  1. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #2
    Contact Apple Customer service and state your case politely.

    (None of us here can help you directly, and what we think won't make any difference)
     
  2. pmackin macrumors member

    pmackin

    Joined:
    Oct 25, 2004
    Location:
    Chennai , India
    #3
    If you want just pm me your serial number and i'll check out the the macbook's case history and suggest how you could approach cust service , to get a replacement .
     
  3. bearbo macrumors 68000

    bearbo

    Joined:
    Jul 20, 2006
    #4
    i was told by pmackin that he can somehow look up any information of my laptop by serial too... i'm sorry pmackin, but i cannot just trust you by giving you that.. i dont know what one might be able to do with that, nor do i know what you can do to retrieve anything either

    and he conveniently ignored my question in my thread... does anybody know if anyone can retrieve info about a machine by serial (aside from when was it made and all that), and if so how? is that something i can do?

    thanks (and if you can answer me those, i might be able to trust you more:eek: )
     
  4. balamw Moderator

    balamw

    Staff Member

    Joined:
    Aug 16, 2005
    Location:
    New England
    #5
    http://www.apple.com/support/ look for the input box on the right hand side of the screen.

    B
     
  5. Counterfit macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #6
    Most lemon laws state 3 repair attempts for the same problem in a certain time period (RI for cars is 1 year/15k miles) before refund or replacement must be offered by the manufacturer. Not all of these laws apply to personal electronics though, some are limited strictly to cars.
     
  6. pmackin macrumors member

    pmackin

    Joined:
    Oct 25, 2004
    Location:
    Chennai , India
    #7
    there are certain apple sites which allow you to check machine history's and order replacement parts , i'm sure a lot of people here which site i'm talkin about .
    bearbo , i dont remember what was the problem with your laptop .. sorry if i conveniently ignored the question in your thread .
    I did help out ScarletRed if you need any references .
     
  7. keithpetey thread starter macrumors member

    Joined:
    Nov 30, 2004
  8. Sdashiki macrumors 68040

    Sdashiki

    Joined:
    Aug 11, 2005
    Location:
    Behind the lens
    #9
    unless IM 100% wrong, I cant see anything wrong with knowing someone elses computers SN, as it is useless except for tracking it like the person who is trying to help you would do.

    MacRumors has nothing to do with Apple the company, directly.

    so leave if you wish, you wont be missed. ;)

    MacRumors didnt not replace your MacBook, but if you feel you can find the same info elsewhere, you are welcome to go forth and be fruitful.
     
  9. keithpetey thread starter macrumors member

    Joined:
    Nov 30, 2004
  10. MovieCutter macrumors 68040

    MovieCutter

    Joined:
    May 3, 2005
    Location:
    Washington, DC
    #11
    Have fun with Windows. Maybe when your Windows laptop breaks, you'll realize that you should call the company and state your case instead of starting bitch and moan thread on dellrumors.com
     
  11. Canerican macrumors regular

    Joined:
    Jul 22, 2006
    #12
    I don't think he made judgments... He pretty much said that MacRumors isn't associated with Apple...

    Personally I get what the big deal is. They fixed your computer, and its true a battery is nothing. They will even mail you one if you want (and its broken). And the random shutting down was a firmware problem if I remember, it's not like the computer was overheating, the HDD failed (B-tree node), it couldn't recognize RAM, and it needed a new bezel, like mine.

    To me, it honestly doesn't seem like you are having a major problem, just seems like like you had two very minor problems.
     
  12. mkaake macrumors 65816

    Joined:
    Apr 10, 2003
    Location:
    mi
    #13
    lol - posts like this make me smile:

    "my computer was broken and they're fixing it, but I want a new one, so I'm leaving! and while I'm at it, I'm going to take completely unrelated products and return them to their respective stores. that'll stick it to 'em!"

    Have a grand old time. :rolleyes:
     
  13. Flowbee macrumors 68030

    Flowbee

    Joined:
    Dec 27, 2002
    Location:
    Alameda, CA
    #14
    You'll be missed. It just won't be the same around here without you.
     
  14. Swarmlord macrumors 6502a

    Swarmlord

    Joined:
    Sep 18, 2006
    #15
    A Windows laptop vendor replacing a computer before Apple would? Not likely.

    Battery is on it's way to you and you can't wait to see if it resolves your problem?

    I can't help but think there's more to this story than what was posted.
     
  15. WillMak macrumors 6502a

    Joined:
    Jul 29, 2005
    #16
    look at this thread: http://forums.macrumors.com/showthread.php?t=259761

    I too got my macbook replaced (for a minor issue only - mouse pad wasn't too firm) I don't recommend judging a whole company by one lame manager. Maybe he was just having a bad day, maybe he really is a dick, maybe you needed to negotiate better.
     
  16. keithpetey thread starter macrumors member

    Joined:
    Nov 30, 2004
  17. joshwest macrumors 65816

    joshwest

    Joined:
    Apr 27, 2005
    #18
    i understand your clame but man you re really need to step back and see what kinda place your putting your self after this apple departure. Ive had problems with a few of my macs and apple has replaced them no questions asked both my macbook and macbook have been replaced in a timely fashion yes its sucks your without your mac but i rather have peace of mind my computer is coming back fixed and in good hands other than im stuck with a 1800 sony vaio door stop. so man just give apple a call be nice and explain whats going on.
     
  18. bearbo macrumors 68000

    bearbo

    Joined:
    Jul 20, 2006
    #19
    it helps to understand your post if you put some commas(,) and periods(.) in there

    and did you get your macbooks replaced or repaired?
     
  19. mkaake macrumors 65816

    Joined:
    Apr 10, 2003
    Location:
    mi
    #20
    A lot of us are very similar in other areas as well. Things broke, apple fixed them, and there's currently nothing wrong with your computer, other than the battery that is being shipped to you brand new from Apple.

    Your lappy broke, and they fixed it.

    What's the problem? What will a new one give you that your current one does not? Oh, a core2 duo instead of a core duo?

    But seriously, what do you think you'll gain by trading your computer that's working fine for another computer that's (hopefully) working fine?

    And the reason we're jumping on you is you're making yourself sound like a whiney 14 year old. it has nothing to do with apple.
     

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