Applecare - Need Your Advice

Discussion in 'Buying Tips and Advice' started by dik2312, Nov 8, 2006.

  1. dik2312 macrumors newbie

    Joined:
    Nov 8, 2006
    #1
    Like many others I have been keeping an eye on rumor sites waiting for today. Now that the Core 2 Duo Mackbooks are out I have a question... Should I get Applecare? If I save the £150 it costs to buy it here in the UK (Higher Education Price) I'll have enough to buy the blackbook instead of the 2.0 white macbook and still have £50 spending money. 3 months of phone support is quite long and if anything was to go wrong with my Macbook I'd assume I'd notice within 12 months. So is Applecare really worth it? Thanks for the advice in advance.
     
  2. jsw Moderator emeritus

    jsw

    Joined:
    Mar 16, 2004
    Location:
    Andover, MA
    #2
    You can buy it anytime within a year of your purchase (but don't wait until the last day, as it takes a small amount of time to process). I wouldn't buy it now and would instead decide over time if you want it.
     
  3. backsidetailsli macrumors 65816

    backsidetailsli

    Joined:
    Aug 1, 2006
    Location:
    Toronto!
    #3
    ^^ yeah good call. get the one you want, if you dont have the money now for the care get it later. but yeah its a good idea to have it, i hear so many stories of people accidentally spilling water etc
     
  4. dik2312 thread starter macrumors newbie

    Joined:
    Nov 8, 2006
    #4
    Thanks for your advise. However, now on the website the choice to select Applecare has gone and it has been replaced with a 'HE contract uplift'. Instead of being £150 this is £58. Is it the same thing?
     
  5. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #5
    Hi,

    It is the exact same thing. The only difference is that if you purchase Applecare at the same time as your iMac, you get it at this ridiculously good price. In addition, there is no need to register Applecare when you get the iMac the way you would have to if you purchased it seperately.

    If you are an education customer and want Applecare, definately get it at the time of purchase. You are losing out big time by getting it afterwards.

    However, as an education customer, you actually get Apple's 3 year warranty as standard for no additional cost. This extends hardware support to 3 years whilst telephone support stays the same as the normal 1 year warranty.

    Therefore, the difference between Applecare is continual telephone support (both hardware + software) and also the possibility to get your machine uplifted in the need of a repair. If you have the standard warranty, they will tell you to take it to the nearest Apple Authorised Service Provider.

    Hope this helps. I tend to just get Applecare at the time of purchase as it is such a steal in terms of price.

    David
     
  6. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #6
    Hi David,

    What does it mean to get your machine uplifted?
     
  7. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #7
    It means they will come to your home and collect it (well they will send a courier), and at the same time as picking up your old Mac, they will give you a new one. It is basically just a swap. I've had it every time I had a problem with my Macs as there is no AASP near me. Well the one that is close are a bunch of losers.

    David
     
  8. dik2312 thread starter macrumors newbie

    Joined:
    Nov 8, 2006
    #8
    With regards to the 3 yr warrenty that comes as standard for HE students. I looked into that earlier and noted that in the actual terms&conditons it said nothing about 3 yrs. So I called up and Apple sales rep and he said 'the key word is "limited" parts and labour. The limited means that it only counts if your macbook is repaired by the university.' I didn't quite understand that so I asked him to expand and he said 'basically, if you want cover for more than one year, you have to buy Applecare.'

    Can I just add, this call was made before I saw this 'Contract Uplift' so I didn't ask about that at the time. Will hopefully be placing an order tmr and will confirm everything via the phone before I order.

    Thanks for the imformation.
     
  9. interlaced macrumors 6502a

    interlaced

    Joined:
    Nov 16, 2005
    #9
    From what I remember, high ed. customers get a discount on Applecare. It's not free or standard. For example, Applecare for a Macbook Pro is $349 retail, whereas it is $249 with the educational discount.
     
  10. Dubba macrumors regular

    Joined:
    Oct 4, 2006
    Location:
    Nairobi, Kenya
    #10
    That's in the US, and prices you quote are for a MacBook Pro. Most people here are talking about the UK Higher Education Store.
     
  11. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #11
    Well to be blunt, the guy is lying. He is obviously eager to get another Applecare sale. What I told you about the HE 3 year warranty is in fact, all true. It covers your hardware for 3 years if it is a manufacturing fault. Simple. No buts or maybes. It is limited in the sense that you don't get some of the extra privileges that Applecare gives you like I explained before (Uplift, telephone support etc...).

    So basically to summarise...

    1. If you want Applecare, you should 100% get it at the time of purchase. As I said before, this is the EXACT same Applecare you would get by purchasing a retail box seperately. The ONLY difference is that Apple register it on your machine before you get it, so there is no need to call when your machine arrives. (Oh, and of course, you also get it ALOT cheaper than buying afterwards).

    2. If you don't want Applecare, you will still be covered by Apple's 3 yr parts & labour warranty. This means that if ANYTHING mechanically goes wrong with your machine, Apple will fix it completely free of charge for 3 years (providing it is not your fault - but Applecare doesn't cover you in this instance either). There is NO exceptions to this. It is simple, if your machine develops a fault within 3 years, you can call for repair (without being charged) and thats that.

    I would probably get the Applecare anyway just for the extra support and benefits I previously explained. However, it does kill me to suggest this when I know I am putting a smile on a smug sales reps face who will tell you ANYTHING to get you to purchase Applecare.

    David
     
  12. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #12
    just be aware; spilling water into the computer isn't something covered by the warranty....damage from accidents is not covered by applecare
     
  13. jeff303 macrumors newbie

    Joined:
    Jul 20, 2006
    Location:
    Chicago, IL USA
    #13
    I would wait to buy it until later. When you buy the warranty immediately with no immediate benefit, you're essentially giving Apple an interest-free loan for a year (that's why they "reccommend" it). It's much better to invest the money yourself for a year (i.e. a savings account) then buy the warranty at the end.
     

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