AppleCare Quick Question

Discussion in 'Mac Basics and Help' started by DarkNetworks, Nov 29, 2006.

  1. DarkNetworks macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #1
    I've got a quick question on AppleCare.
    last night, my iBook G4 hard disk went dead. If I bring it to the store, will Apple replace it for me? I'm still on AppleCare. Thanks in advance.
     
  2. killmoms macrumors 68040

    killmoms

    Joined:
    Jun 23, 2003
    Location:
    Washington, DC
    #2
    As long as the hard drive dying was not the result of you dropping it/dropping something on it, then yes, that will be covered.
     
  3. DarkNetworks thread starter macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #3
    I guess it's an internal error as everything worked fine yesterday and today, it decided to let me down. Did an Apple Hardware test and I've contacted AppleCare and they run me down a few troubleshoting and nothing seems to work.
     
  4. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #4
    they should replace it. it helps that you called and went through the troubleshooting steps. good luck!
     
  5. DarkNetworks thread starter macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #5
    I've called Apple and they couldn't find a solution for me. :mad: It took about 15 minutes just for that person to start dealing with me because they need to check if I'm still on AppleCare and it took the person 15 minutes to do so. Not bad enuff, the person speaking to me on the phone actually made me gone through again, all the steps I've already done (I've made a search online in the Apple Support website ealier before calling and done all the steps mentioned there) earlier on. The person put me on hold almost about 6-8 times and I had to wait for him to go and find information and run me down the steps which I already knew! I got so frustrated up to a point where I said, hey I've been through all you've said, is there A SOLUTION for this on call or should I just bring it to the STORE and he put me on hold, well again and finally came up with this Reset Power Management which I had already done earlier on as well. I told him that and he said that he'll have to speak to the iBook specialist whatsoever and at that point, I got extremely frustrated and I decided to just hung up the damn phone! :mad:

    P/S: Anyone know what i need to bring if I'm going to bring in my iBook to the store? I don't think I still have the box of the AppleCare but I do have my iBook Enrollment Number with the CD and UserGuide. What do I need to bring along to prove that I have AppleCare and any recomendations on what to bring? I had registered AppleCare obviously since the person can detect that I'm on protection. Thanks in advance.
     
  6. tsvb macrumors 6502

    Joined:
    Jan 28, 2006
    Location:
    Syracuse, NY
    #6
    I would try this. I used this service for my iPod when I received a sad iPod icon and they just ended up sending me a new one.

    http://www.apple.com/support/diy/
     
  7. DarkNetworks thread starter macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #7
    I've tried it but it only supports certain parts of the system. I suspect it could be a hard disk failure.
     
  8. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #8
    The only thing you should need is your iBook...once you get to see a Genius, they should be able to verify using their computer system that your machine has AppleCare within seconds. They'll confirm that your iBook is dead and send it off for repair.
     
  9. dolphin1 macrumors member

    Joined:
    Nov 12, 2006
    #9
    Yup -- all you should need to bring is your computer. My ibook had a bad modem and I took it to the place where I bought it (MacDocs) and they pulled my information and found it right away that I had applecare. They called me the next morning and told me that i did have a bad modem and they would order the part. They overnighted it and I had my ibook the next day - working great. Didn't cost me a cent.
    I did bring my CD"s that came with it just in case but they said they didn't need them.
     
  10. DarkNetworks thread starter macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #10
    I brought it in today and I told the person what happened etc. He tried to boot my laptop and I told him probably the HD was dead and he said yeah. He went on searching for my AppleCare using my serial number, found it and book me in for repair. Only thing is he said it'll take 7 - 10 days for them to check and order parts. I had to leave it with them. How can I possibly live without my mac for 7 - 10 days x(
     
  11. dolphin1 macrumors member

    Joined:
    Nov 12, 2006
    #11
    the place where I bought mine - you by-pass everyone else if you need a repair and bought it from them. But if you have a Mac there and didn't buy from them, the wait is something like 5-6 days.
    I've called around in the past to other places and the waits were SOOO long.
    At that time I only had one computer. I can't function without one now. So, I have the eMac and the ibook. So, if one is down, I still have one.
     
  12. DarkNetworks thread starter macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #12
    Yeah I absolutely hate it, the wait. I'm saving up for an iMac atm and will probably buy one when Leopard comes out, time for a swap to Intel for me but for now, I can only wish and hope 7-10 days past quickly...i'm already struggling right now...I'll have to borrow someone's laptop for an hour or so daily...:(
     
  13. charkshark macrumors member

    charkshark

    Joined:
    Nov 28, 2006
    #13
    Yes, as long as it is not your fault, and it actually did fail on it's own because it was faulty at the time of manufacturing. Sometimes apple is pretty stringent on it. My Logic Board died (was faulty) and it took a large amount of debate and argument before they agreed to repair it, and yes I was on AppleCare, a 2 week old macbook.
     
  14. DarkNetworks thread starter macrumors 68000

    DarkNetworks

    Joined:
    Apr 12, 2005
    #14
    What did you come up with? I'm afraid they'll ask me to pay for it since it's almost two years now. So far no news about it yet...
     

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