Applecare require original receipt?

Discussion in 'Buying Tips and Advice' started by michaelsaxon, Mar 5, 2007.

  1. michaelsaxon macrumors 6502

    Joined:
    Nov 15, 2006
    #1
    I bought an 80GB iPod and the person I bought it from no longer had the original receipt. I went to Apple's support site, punched in the serial, and it found it there. I'm considering buying the Applecare for it, but I don't want to and then find out it will do me no good without the receipt.

    Apples TOS say you should keep the original receipt, saying "Proof of purchase may be required if there is any question as to your product's eligibility for AppleCare Protection Plan coverage."

    Any thoughts or experiences? Thanks.
     
  2. Indohottie macrumors 6502

    Indohottie

    Joined:
    Mar 1, 2004
    #2
    I had my powerbook fixed via applecare.. all I did was take it in to the apple store and had them look at it..

    no need for proof because the laptop was proof itself at least as far as I was concerned.
     
  3. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #3
    By using your serial number, Apple has a general idea when your iPod was produced (and therefore sold). However, there are times when a product was sold several months after it was produced (old stock MacBook, etc). Apple requires a receipt for problems such as that, and adjusts the warranty period accordingly.

    I would call AppleCare, and explain your situation to them. You may have to settle for date in which it was produced (versus the original purchase date). Either case, they should be able to help you.

    Alternatively, you can try this calculator http://www.chipmunk.nl/klantenservice/applemodel.html, and provide AppleCare with a purchase date around the manufacturing date. However, I'm not sure if the calculator works with iPods.

    Good luck.
     
  4. bearbo macrumors 68000

    bearbo

    Joined:
    Jul 20, 2006
    #4
    not to imply the OP got the ipod from a illegitimate channel, but what if someone stole an ipod, and Apple needs to verify the ownership of the machine?
     
  5. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #5
    Contrary to belief, Apple does not collect information on stolen products. I learned that from personal experience. Besides, what kind of business model is "prove to us that you legally purchased our item or no support for you!"
     
  6. michaelsaxon thread starter macrumors 6502

    Joined:
    Nov 15, 2006
    #6
    Thanks for all of the replies. The guy I bought it from said it was a gift from an ex-girlfriend who now despises him, so pushing for the receipt is probably not best.

    I think I'll go ahead and get the AppleCare. Again, thanks.
     
  7. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #7
    that's good for you......but I had a client who bought a Mac from a reseller and somehow the sale date in Apple's records was all screwed up and showed that the computer had been sold months before it was actually purchased.....Apple asked to see the receipt and that proved the sale date to their satisfaction so it ended well, but without that receipt he would have been out of luck
     
  8. michaelsaxon thread starter macrumors 6502

    Joined:
    Nov 15, 2006
    #8
    Well, I'm happy with the date at Apple's site, so I would suspect that I'm good.
     
  9. emac82 macrumors 6502

    Joined:
    Feb 17, 2007
    Location:
    NB, Canada
    #9
    I work for an Apple reseller in Canada, and when we buy our Apple products (which come from California), they get registered under our Parent companies name, so if a customer doesn't register the Mac when they buy it, then it comes up under our name.
     

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