Applecare scratched up my macbook.

Discussion in 'Mac Pro' started by EAH22, Aug 5, 2006.

  1. EAH22 macrumors member

    Joined:
    Jul 12, 2006
    #1
    Applecare scratched up my macbook. I sent my macbook to get the plastic bezel replaced and it came back two weeks later with swirls all over the top case. I am really mad, I take such good care of my macbook treating it like the piece of art that it is.

    My question is does anyone have any recommendation of a cream or something or anything I can do to help buff out the scratches out. I filed a complaint with applecare, and they told my I could send it to them so they could look at it,but I just got the darn thing back and I dont want to part with it again at least not for a week or so.
     
  2. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #2
    I think that I would just send your MacBook back in for repair/replacement of the case. Not sure of any "miracle" cream that will make you laptop look like new again. :eek: :)
     
  3. generik macrumors 601

    generik

    Joined:
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    Location:
    Minitrue
    #3
    Brasso works like a charm.. if it is a MBP then you are stuffed
     
  4. EAH22 thread starter macrumors member

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    Jul 12, 2006
  5. generik macrumors 601

    generik

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    Minitrue
    #5
  6. xfiftyfour macrumors 68030

    xfiftyfour

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    Apr 14, 2006
    Location:
    Clemson, SC
  7. iHeartTheApple macrumors 6502

    iHeartTheApple

    Joined:
    Feb 13, 2006
    Location:
    Boston, MA
    #7
    :eek: :( This post makes me nervous...I *just* (not but 2 minutes ago) got off the phone with AppleCare and they're sending me a box to ship out my white MB. I have discoloration of the plastic bezel around the screen that showed up just about a week ago. Luckily (or unluckily) my serial# is 4H621, so they said that they'd fix it.

    But now I'm really worried about them scratching it all to hell...I take care of this thing as if it were my child. Has anyone else had this issue with AppleCare? Has anyone called them back to complain and get a replacement of the scratched case?
     
  8. Passante macrumors 6502a

    Passante

    Joined:
    Apr 16, 2004
    Location:
    on the sofa
    #8
    Take pictures of the macbook before you ship it. This way you can prove that the macbook wasn;t damaged when you shipped it.
     
  9. DMPDX macrumors 6502

    Joined:
    Dec 4, 2005
    #9
    When I had my old powerbook in for service, they put a nice scratch in the LCD, dead center. I called them up the day I got it back and defionetly chewed them out about it. They sent me the box, I sent it, and they repaired it. But it took FOREVER. Just be firm yet polite when you call them and do not hang up until they offer you a repair.
    -dsm
     
  10. psychspirit macrumors member

    Joined:
    Jul 25, 2006
    #10

    that's the answer right there...:)
     
  11. Vster macrumors 6502

    Joined:
    Jan 19, 2005
    Location:
    Celina, TX
    #11
    Same thing happened to me when I sent in my iBook G4, swirl marks and all. I called up AppleCare and the guy helping me out was appalled at what happened and since I had so many other problems previously, they replaced it. :D
     
  12. joebells macrumors 6502

    Joined:
    Oct 24, 2005
  13. iHeartTheApple macrumors 6502

    iHeartTheApple

    Joined:
    Feb 13, 2006
    Location:
    Boston, MA
    #13
    Beautiful! :D I'm getting the camera out *right now*! Thanks! :)
     
  14. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #14
    Wow, that stuff does miracles! :eek: :D


    I might need to do that to my 60GB iPod 5G. :)
     
  15. Squareball macrumors regular

    Joined:
    Mar 16, 2004
    Location:
    Palo Alto, CA
    #15
    AppleCare just gouged the bezel between the keyboard and display on my MBP AND they forgot to give me back my 1gig ran upgrade I had installed before I had to send it in for repairs (something just broke off inside and was floating around.. though they never said what it was).

    I took it back and they found the ram and gave it back and they said they'd have to replace the top casing to fix the gouge and I said "Ok. sounds good". They guy was kind of being a prick about it and didn't even apologize for messing things up and forgetting to give my ram back!!!

    I'll be taking it back in next week for the top case replacement.
     
  16. KingYaba macrumors 68040

    KingYaba

    Joined:
    Aug 7, 2005
    Location:
    Up the irons
    #16
    I'm going to use that Brasso stuff too on my 4G iPod. He whiped it with cotton rounds? Where do i get a "cotton round"... would a soft t-shirt do the same?
     
  17. gman71882 macrumors 6502

    gman71882

    Joined:
    Jan 12, 2005
    Location:
    Houston, Tx
    #17
    I can Vouch for the brasso method. My NANO was all knocked up, so with a friends bottle of brasso and a nice cotton pad i made the screen all nice and purty again.
    NOT BAD FOR FREE :D
     
  18. xfiftyfour macrumors 68030

    xfiftyfour

    Joined:
    Apr 14, 2006
    Location:
    Clemson, SC
    #18
    you could get cotton rounds from any CVS, Eckerd, Sav-on, etc (ie: your local drug store). I would think a soft cotton t-shirt would do the same, but I'm not sure. Then again, for the screen and such, he used a microfiber cloth, because he was afraid the cotton rounds would be too rough..
     
  19. YS2003 macrumors 68020

    YS2003

    Joined:
    Dec 24, 2004
    Location:
    Finally I have arrived.....
    #19
    I hear many posts which compalins the scratches and other cosmetic blemishes after MBP/MB comes back from the warranty repair.

    If my Mac has to go for warranty repairs and comes back with cosmetic damages, I would surely demand the complete repair (my definition of repairs is to repair the broken parts and keep the rest intact) including the casing and screen.

    Does Apple dispute those cosmetic damages when you report them (like, the scratches were not done by Apple)? Can I ask Apple Store to confirm there is no cosmetic damages before I send in for repairs (ie. I bring in the unit to the store and show them there is no scratch nor dent).
     

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