AppleCare Support Employees Begin Training on iOS 7

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Aug 29, 2013.

  1. macrumors bot

    MacRumors

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    #1
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    AppleCare employees have begun training on support issues related to iOS 7, according to 9to5Mac. The site claims the training must be completed by the second week in September, when Apple is expected to unveil the final version of iOS 7 for launch in the middle of the following week.

    Because of significant changes to the user interface in iOS 7, Apple is reportedly increasing the hours of part-time AppleCare support staff and requiring Mac and OS X AppleCare technicians to cross train in iOS 7 in order to be ready for heavy anticipated call volume.
    Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps.

    The final version of iOS 7 is expected to be unveiled on September 10 at the media event for the iPhone 5S and 5C introductions. Apple typically releases the new version of iOS the following week, just ahead of the launch of the new iPhone model.

    Article Link: AppleCare Support Employees Begin Training on iOS 7
     
  2. JaySoul, Aug 29, 2013
    Last edited: Aug 29, 2013

    macrumors 65816

    JaySoul

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    Jan 30, 2008
    #2
    "Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps."

    Says it all, really.
     
  3. macrumors 65816

    Joined:
    Feb 4, 2011
    #3
    Looking forward to buying a block of time from a scalper who books the all the genius appointments so i can figure out ios7
     
  4. macrumors 6502

    skywalkerr69

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    New York City
    #4
    Its going to be easy. Its pretty much iOS6 repainted and edged out.
     
  5. macrumors 6502

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    California
    #5
    Or you can spend some time with it after release and maybe pick up a few hints from here at MacRumors....
     
  6. macrumors regular

    Joined:
    Apr 20, 2007
    #6
    The change to ios7 is going to be a debacle of epic proportions. Largely pointless change for the sake of change that is going to alienate legions of users over 30 that have finally gotten the hang of using their iPhone as it is.
     
  7. macrumors 65816

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    #7
    I guess this means Apple is definitely moving forward with iO7 and abandoning the elegant simplicity of iOS 6. :eek:
     
  8. macrumors 6502a

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    Oct 28, 2007
    #8
    really? training for iOS7? Its basically the same damn OS with a fresh coat of paint....

    i fail to see how complicated ControlCenter is..
     
  9. macrumors 68000

    keysofanxiety

    Joined:
    Nov 23, 2011
    #9
    Well, multitasking is much better than in iOS 6. Also you have access to all your settings such as Wifi, Bluetooth, brightness, by sliding from the bottom. The interface is far more minimalistic and Safari is a welcome change. Just about everything has been improved, and IMHO it's still just as easy to pick up as previous iOS iterations.

    I don't really think it's largely pointless, and I don't think it'll alienate users. Finally, iPhones will have really great software to accompany great hardware. It seems most people's gripes are with the icons, not with functionality.
     
  10. JaySoul, Aug 29, 2013
    Last edited: Aug 29, 2013

    macrumors 65816

    JaySoul

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    #10
    iOS 7 is still welcome, but I can imagine that Apple will change actual functionality verrrrry slowwwwwly.
     
  11. macrumors 68030

    basesloaded190

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    #11
    Not sure if you are being sarcastic or not..:confused:
     
  12. macrumors regular

    Obi Wan Kenobi

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    #12
    [QUOTE/]
    Because of significant changes to the user interface in iOS 7, Apple is reportedly increasing the hours of part-time AppleCare support staff and requiring Mac and OS X AppleCare technicians to cross train in iOS 7 in order to be ready for heavy anticipated call volume.
    Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps.
    [/QUOTE]

    So it's only cosmetic changes then?

    If the changes are only cosmetic, why is all this training necessary?
     
  13. macrumors regular

    Joined:
    Nov 12, 2010
    Location:
    Belgium
    #13
    Jeeez, what's everyone's problem here?

    Kind of logical that you need to train employees where customers come to for questions isn't it. It might "just be" more a cosmetical overhaul, there is definitely a lot of change from iOS 6 other than only the design. It's not because everyone on this site is up to date with iOS 7, that other people should magically know all the nifty features as well.
     
  14. macrumors 6502

    Joined:
    Jun 8, 2011
    #14
    Honestly, if you can learn to use iOS 6 you should have no issues adjusting to iOS 7. People whine about some of the most minor things...
     
  15. macrumors 65816

    Tankmaze

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    Mar 7, 2012
    #15
    I think iOS 7 has enough features that sets it apart from previous OS,
    so this moves makes sense to me.
     
  16. macrumors 6502

    tbrand7

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    Feb 8, 2013
    Location:
    New York
    #16
    At first, when I saw the iOS 7 logo, I thought beta 7 was finally out. I'm sadly mistaken :(
     
  17. macrumors G5

    Rogifan

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    Nov 14, 2011
    #17
    But yet some people are saying that people won't know how to use it...
     
  18. macrumors 601

    BornAgainMac

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    Location:
    Florida Resident
    #18
    Assuming iOS 7 launches before the new phones and assuming a decent turnout of people lining up for the iPhone 5S, I wonder how many people show up when you use the Dropbox feature. It will be a high concentration of iPhone users at one place.
     
  19. macrumors regular

    Joined:
    Aug 29, 2013
    #19
    I can see a lot of people using the AirDrop feature -- in queues/lines, on buses, in malls -- just so chat with strangers or say hi or even comment on someone good-looking.
     
  20. macrumors 6502a

    Joined:
    May 15, 2013
    #20
    When iOS 7 is finally released in a few weeks, iPhones will finally have a beautifully designed software that matches the (beautiful) hardware of the device. Not to say iOS 6 is ugly, but the 7 works so much better with the exterior. :)
     
  21. macrumors 68040

    ValSalva

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    Burpelson AFB
    #21
    It's weird. Maybe there is not going to be a beta 7. Maybe the next release is the GM.
     
  22. macrumors 68000

    Joined:
    Oct 13, 2011
    #22
    we are too close to release to have a beta 7, gm is next.
     
  23. macrumors 6502

    attila

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    London / Stockholm / Under your bed
    #23
    I wonder how they will respond to the question:

    "Why does it look like ****?"
     
  24. macrumors G5

    Rogifan

    Joined:
    Nov 14, 2011
    #24
    It only makes sense to have support staff speaking the same language and using the same talking points with customers.
     
  25. macrumors 6502

    JayJayAbels

    Joined:
    May 15, 2012
    #25
    Functionality hasn't changed but LOTS of new features have been added which makes the user experience much different.

    What is wrong with you people?

    ----------

    I like 50% of the people on this board.

    I'm a half "full" kind of guy.
     

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