I call Apple to get my Mac looked at as it wont stop kernel panicking, where do I get through to? Thats right, some piece of sh*t Indian bloody call centre with a women who I can hardly understand using some cheap headset so that I can hardly hear her either. Then it gets worse. Their collection policy is that they send a courier out with a box to collect it, this all sounds fine you might think. Then they tell you it will be some time in the next 1-3 business days. How many people to you know that can sit at home 3 days straight waiting for some courier to turn up?? Whats that, none? I thought so! So now Ive had to drive my Mac to a repair centre in London myself, using my petrol (40 mile round trip), and its gonna be 15 days before they even look at it! I paid over £2.5k for this thing, and then more for AppleCare, I expect much better service than this!!!!!