AppleCare Was Terrific

Discussion in 'MacBook Pro' started by iBookG4user, Feb 15, 2007.

  1. iBookG4user macrumors 604


    Jun 27, 2006
    Seattle, WA
    I have had a really bad display on my MacBook Pro 15" Matte since I got it. The problems were a bunch of grey spots on the left and right of it. Also the battery capacity was fluctuating a lot, going from 96% capacity to 70% capacity to 90% again. Another problem was it was getting very hot in its sleep.

    I sent the MacBook Pro in on the 11th, they received it on the 13th and sent it out on the 15th, I received it today on the 16th. Apple replaced the LCD, the top case assembly and the battery. I was surprised that they didn't replace the motherboard, but very pleased with what they did replace. I received the MacBook Pro in great condition and it looks like they took very good care of it.

    Overall, I am very pleased with what they have done, but a little disappointed that they did not replace the motherboard. (What I would assume is the source of the heat issue) This assures me that the $350 that I spent on AppleCare is worth every penny for this great support that they gave me.
  2. mrkramer macrumors 603


    Jul 11, 2006
    Great that you had a good experience with them.:)
  3. SBik2 macrumors 6502a


    Jul 14, 2006
    Good to hear;) .. after 2 months im typing this on a brand new C2D MB upgrade/replacement
  4. yg17 macrumors G5


    Aug 1, 2004
    St. Louis, MO
    Am I the only one who saw this thread title and at first thought you meant "was" as in AC used to be good and now you were having a problem with it? :D
  5. kill-your-tv macrumors member

    Feb 5, 2007
    Im glad for you. My experince was the exact oppostie. My MBP was returned scratched, dirty and with 75% of the problems it left with. I have really liked Apple up until upgrading to the intel Macs. It's sad.

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