Apple's 14 Day policy...a question...

Discussion in 'Buying Tips and Advice' started by pmbooks, Sep 14, 2006.

  1. pmbooks macrumors regular

    May 23, 2005
    I understand that if I were to buy a MBP now and within 14 dyas a newer model was released that I could return it for that newer model. Assuming I'd not yet opened the box, I would not be charged a restocking fee. My question is, does this policy apply to a new MBP that I am receiving as a replacement for one that Apple lost while being repaired (true)? In other words, if, after my replacement computer arrives next week (expected), and a C2D MPB is released the following week, can I replace for the updated model even though my original [now lost] MBP was a few months old? (BTW, I had/have Apple Care on it.)

  2. xfiftyfour macrumors 68030


    Apr 14, 2006
    Clemson, SC
    Call apple directly. They'll be the ones to make the final call.
  3. macdaddy121 macrumors 6502a

    Jan 8, 2003
    No Way. I hope this is not the case. No offense but why would that be their policy. You bought a computer a few months ago. They accidently lost your computer and are replacing it with a brand new computer. Now if one comes out 2 weeks after you receive your brand new computer, you want to be able to get that one. You should be upset that they lost your computer but happy that you are getting a brand new one. I see where you are coming from (you will have a new unopened computer) however, you have to show a receipt and proof of purchase. Just be happy they made it right by sending you a new computer.

    And I don't think there will be new mbp's in 2 weeks.
  4. pmbooks thread starter macrumors regular

    May 23, 2005
    I don't think it's a matter of my being happy they would correct their mistake; I'd expect no less of Apple. Would you argue that Apple would has no compelling reason to offer an updated model within those two weeks to a new customer? I would argue that it's in Apple's interest to treat their current and/or longtime customers with as much generosity as their new customers. 've been a Macuser for 20+ years, and yes, I have recent complaints (really very, very few problems over the past years, so I've been lucky); figure I'm finally getting my turn at a problem computer. I've heard instances of Apple upgrading and updating when they've really blown it (either on service or otherwise). Just thought I'd ask.
  5. MovieCutter macrumors 68040


    May 3, 2005
    Washington, DC
    They're replacing the used computer you sent them with a new computer. That's all you're entitled to. They owe you nothing more, case closed, end of story.
  6. aristobrat macrumors G4

    Oct 14, 2005
    You could always not open your new MBP and then eBay it should the new ones come out. Unopened boxes on eBay do fairly well from what I've seen.

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