Ive been a long time Apple user, but until recently, I had never had to have a computer's hardware professionally repaired. To make a long story short, the LCD monitor on my TiBook developed a small, grey, fuzzy, 'burnout' spot directly in the middle bottom portion of the screen. It looked like the heat vents on the back of the laptop had overheated the LCD and damaged it. I was afraid it was permanently ruined. I took it to a local Apple dealer and they said they couldnt fix it. They werent sure if this type of damage/malfunction was covered under the 1yr warranty (I only had it 5 months, its the 550 model) but they sent it to Apple HQ anyway. Well, much to my suprise, 5 days later I got my laptop back with a brand new LCD screen, and not one dime out of my pocket. I know this kind of service (free) doesnt apply for people who abuse their computers and get them repaired, but I was extremely pleased with Apple's customer service. No red tape, no long wait time, no questions asked, no money spent. Ive heard time and time again that people get f*cked over by Apple, but I sure have never experienced it personally. My hat's off to them.