Apple's Online Refurb Store Outage Reaches Third Day [Updated]

Discussion in ' News Discussion' started by MacRumors, Jul 12, 2012.

  1. macrumors bot



    Over the past three days, numerous MacRumors readers have noted that Apple's online store for refurbished products has been completely empty, with the store pages simply noting "Sorry there are no products available, please check back later."


    The outage affects all Mac, iPad, and iPod models, as well as clearance products, and appears to extend to Apple's online stores for every country in which direct sales are available. Individual pages for refurbished models simply list the products as "out of stock".

    The reason for the complete absence of any refurbished products through Apple's online store remains unknown, and it is unclear when that status might change. But with the outage now in its third day, increasing numbers of customers hoping to take advantage of discounted pricing are finding themselves out of luck.

    We've contacted Apple to inquire about the status of refurbished products, but have yet to receive a response.

    Update: A number of MacRumors readers report being able to see stock in the refurbished store, while others viewing the same pages are seeing no results.

    Article Link: Apple's Online Refurb Store Outage Reaches Third Day [Updated]
  2. cRuNcHiE, Jul 12, 2012
    Last edited: Jul 12, 2012

    macrumors 6502a

  3. macrumors newbie

    The UK store was working yesterday, and still appears to be working today - for example, see

    Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?

  4. macrumors regular

    ..., pls check back later.
  5. macrumors 6502a

    Yep I can view all the content on the US store as well.
  6. macrumors regular

    Refurbed Mac Mini for $699 is first on the list. Seems to be working here.
  7. macrumors regular

    Working for me at the moment, I have noticed for a few days that it is up and down though.
  8. macrumors demi-god


  9. macrumors 603


    £399 for a refurbished iPad 2?! That's $615 US, I knew the pricing was much higher for Apple products overseas but c'mon, that's ridiculous!

    Yeah, it's working but it's been changed since last I saw:
  10. macrumors 6502a

    US works!
  11. macrumors demi-god


    I read somewhere it was a problem with cookies.
  12. macrumors regular

    Yeah, they were there last night when I was looking and they are there now too.
  13. macrumors 603


    I'm in the U.S. and this is what I get:

  14. macrumors regular

    The US and UK stores are empty for me. Strange that some people can see stuff and some can't.
  15. macrumors 6502

  16. macrumors 6502a

    I can view it on puffin browser too on my iPad which is a virtual browser located in the USA and it still loads fine.

    Have you tried browsing in an incognito browser/private browsing mode?
  17. macrumors 68000


    Weird, I clicked the same link and it shows "In Stock" - $759.00

    Edit: running Safari on MBA
  18. macrumors G3


    IF the store is empty it isn't that big of a mystery.

    Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.
  19. macrumors demi-god


    Read the above posts man. The refurb store isn't out of stock.

    It's a problem with cookies. Imho.
  20. macrumors demi-god


    That is strange! It's showing as in-stock for me and I can add it to my cart.

    Maybe try a different browser??
  21. macrumors 68020


    But the entire store being empty is a sign of a problem.

    I had to login to the store to see stock. Somethings wrong on Apple's end.
  22. macrumors 65816

    The US and Canadian where down for me yesterday at one point.

    Does anyone know where I can find an a list of prices for the refurbished macs even when they are out of stock? It's nice to be able to compare when I'm buying used from Craigslist.
  23. macrumors 68020

    Artful Dodger

    Up and running fine here as I clicked on down the list…
  24. macrumors member

    Perhaps, but in all the years I have been looking at the refurb store, I have never seen it out of EVERYTHING at once. That includes Airports, Macs, AppleTVs. It seems unlikely that everything would suddenly be out when that has never happened before. More likely, there is some sort of technical error. Right now, I see nothing in the store, but when I was at an Apple store last night (Burlington, Canada), all of the regular stuff was there. So it is either a location based problem or an intermittent problem or a cookie problem.
  25. macrumors 603



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