Are Time Capsule drives covered under manufacturer's warranty?

Discussion in 'Mac Basics and Help' started by benguild, Dec 4, 2012.

  1. macrumors 6502a

    Joined:
    Jul 29, 2003
    #1
    ... by the Drive manufacturer.
    I'm assuming since it's OEM provided stuff they aren't, but I'm just wondering if the drive itself can be RMA'ed back to Western Digital, for example.
     
  2. macrumors 6502

    G-Mo

    Joined:
    Nov 6, 2010
    Location:
    Auckland, NZ
    #2
    No.
     
  3. macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #3
    Apple give a standard one year warranty on TC's....That's the whole unit, the drive can't be separated from that part of the guarantee..
     
  4. thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #4
    But the maker of the drive won't warranty it?
     
  5. macrumors 68040

    Joined:
    Aug 10, 2008
    Location:
    Around
    #5
    If they did, it probably be 1 year also.
    Would Samsung have a 1 year warranty on the chip used in the iPhone? No, the whole phone has a 1 year warranty on the whole phone.
     
  6. thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #6
    Yeah, but drives are generally third-party and carry their own warranty of 5-7 years. Not sure
     
  7. macrumors G5

    gnasher729

    Joined:
    Nov 25, 2005
    #7
    1. Show me a drive with 5-7 years warranty.
    2. Show me your contract with the drive manufacturer.
     
  8. macrumors 604

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #8
    Only applies if you buy the drive separately.
     
  9. macrumors 6502

    G-Mo

    Joined:
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    Location:
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    #9
    WD Black is 5 years.
     
  10. macrumors demi-god

    Joined:
    Oct 14, 2005
    Location:
    Virginia Beach
    #10
    Companies like Apple, Dell, TiVo, HP, etc buy the "OEM" version of hard drives.

    The OEM version is the same hardware as the retail version (that you'd find on the shelves at Best Buy), but it's sold for a lot less.

    The OEM version doesn't come in consumer packaging, it doesn't come with instructions, it doesn't come with support from the drive maker, and if it comes with a warranty (not all OEM versions do), it's usually wayyyyyy shorter than the warranty included with the more expensive retail version of the same drive.

    So chances are, the drive in the Time Capsule is an OEM version.
     
  11. macrumors 603

    Joined:
    Oct 22, 2007
    Location:
    An Island in the Salish Sea
    #11
    Warranty coverage was transferred to Apple when those drives were sold to Apple. In essence, part of the price that you pay for buying something direct from the manufacturer includes a portion set aside by the company to cover warranty repairs or replacement.

    Apple will get a reduced price on purchasing those drives because they are covering miscellaneous warranty replacements - WD won't have to put any portion aside to cover warranty returns. I assume that part of the contract will specify that the failure rate will be below a certain level in the 1st year.

    When you bought the TC, Apple set aside a small portion of the price to cover their warranty coverage.
     
  12. thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #12
    I ran the serial number from a drive from a Time Capsule in this photo ... http://www.anandtech.com/show/4577/...nd-time-capsule-4th-gen-review-faster-wifi-/4 ... and it came up as being "out of limited warranty". The warranty expired 6 months after the article was written/posted.

    So, there's perhaps a 1 year warranty from Western Digital on the drives. I don't know how old my Time Capsule is since I bought it second hand, but I'm guessing this solution isn't for me as I'd have to take apart the Time Capsule just to look at the serial number.

    What a PITA!
     
  13. macrumors 603

    Joined:
    Oct 22, 2007
    Location:
    An Island in the Salish Sea
    #13
    No. This is what you get buying 2nd hand. You take the risk of getting faulty goods, but the payoff is that you might have gotten a really good deal on something that works find. Caveat Emptor... or something like that.
     
  14. thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #14
    Um, actually...
    The TC is fine, but I wanted to RMA the drive in case there were errors.

    But thanks for trying to teach me a lesson there! :rolleyes:
     
  15. macrumors 603

    Joined:
    Oct 22, 2007
    Location:
    An Island in the Salish Sea
    #15
    OK... but as others have pointed out, WD had sold the drive to Apple and transferred the warranty obligations to Apple at the same time.
     

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