Asurion upgraded me to an iphone 4s

Discussion in 'iPhone' started by cjddrum1, Apr 2, 2012.

  1. macrumors regular

    Joined:
    Jun 10, 2006
    #1
    I had my iPhone 4 stolen and placed a claim. They said they would replace it with an iPhone 4. It didn't ship, so I logged in to check my claim and it said they didn't have any iPhone 4's so they would upgrade me to an iPhone 4s. I'm obviously totally fine with this. My question however is:

    -if its a refurb phone, can I somehow call them and have them ship me a brand new one?
    -Anyone have experience with the iPhone 4s' that asurion is shipping out?
     
  2. ap3604, Apr 2, 2012
    Last edited: Apr 9, 2012

    macrumors 68000

    Joined:
    Jan 11, 2011
  3. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #3
    So your iPhone 4 was stolen and they are replacing it with a 4S. Refurb or not who cares you are getting upgraded for basically free. People these days.
     
  4. thread starter macrumors regular

    Joined:
    Jun 10, 2006
    #4
    Asurion refurbs suck...its common knowledge. If the thing was an apple refurb I wouldn't bitch.
     
  5. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #5
    Stop complaining and be happy.
     
  6. thread starter macrumors regular

    Joined:
    Jun 10, 2006
    #6
    I'm not gonna be happy if they're giving me a phone that doesn't work....now am I?
     
  7. ap3604, Apr 2, 2012
    Last edited: Apr 9, 2012

    macrumors 68000

    Joined:
    Jan 11, 2011
  8. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #8
    Then return it and be phoneless. I think you'll be more happy that way.
     
  9. macrumors demi-god

    DerekRod

    Joined:
    Jan 18, 2012
    Location:
    NY
    #9
    When my iPhone 4S was stolen Assurion sent me a brand new one and AT&T waived my deductible guess paying for insurance since 2005 and never filing a claim works like a charm.You'll most likely get a new one.How will you know?It comes in the actual iPhone 4S package sealed and all :cool:
     
  10. macrumors member

    Joined:
    Sep 19, 2011
    #10
    Just because its a refurb doesn't mean it wont work. Asurion is doing you a hell of a favor by giving you a better phone since they don't have yours in stock. I think you'll be just fine. They test the refurbs many times, so there is a very low chance of it being defective. If it is defective, just let them know. They already helped you out this time, why wouldn't they stand behind it?
     
  11. macrumors 68000

    M5RahuL

    Joined:
    Aug 1, 2009
    Location:
    Colorado
    #11
    I've received refurbs from Asurion, and if I had any issues with them ( 15 days ) I'd call'em and get a brand new one!

    Their CS is pretty decent!

    Of the 4 claims I've filed with Asurion, 3 were refurbs and I had no issues!

    I think people are getting 4S's now because the iPhone 4 are only available in the 8GB config, and Asurion has to give you a comparable device ;)

    I'm sure they aren't too happy replacing your iP4 with a 4S!!
     
  12. macrumors 6502

    Joined:
    Nov 21, 2011
    #12
    Either way you were going to receive a refurbish.. especially if they sent you an Iphone 4... Usually when they upgrade you they sent a new one.
     
  13. macrumors 6502a

    Ecoh

    Joined:
    Oct 30, 2009
    Location:
    USA
    #13
    If there is a defect with the phone, take it to an Apple Store and get it replaced.

    There are always options, in the end, they basically want a satisfied customer.

    I got a refurbished iPhone from ATT and it was badly scratched on the front glass and just looked dirty, like someone had just pulled it out of their pocket and sent it to me. I refused it. ATT didn't have any more refurbished iPhones and replaced it with a brand new one.

    Good luck.
     
  14. macrumors newbie

    Joined:
    Apr 14, 2012
    #14
    so what happen was it refurbished?
     
  15. macrumors regular

    Joined:
    Aug 3, 2010
    #15
    I'm in the same boat -- I put in a claim for my broken-screen iPhone 4 16gig and Asurion confirmed yesterday that an iPhone 4S is being shipped tomorrow. I'm interested to see what kind of shape it's in; either way I'll be light years ahead of my old, tired, busted up iPhone 4 :D
     
  16. macrumors newbie

    Joined:
    Mar 23, 2012
    #16
    Bait and switched

    Same problem. I submitted my claim and got an iPhone 4. The box says 4S.....they INSIST its a 4S but the serial and model are both iPhone 4. So angry right now. Asurion totally screwed me.

    Anyone else?
     
  17. macrumors 6502

    Joined:
    Mar 16, 2012
    Location:
    Melbourne Australia
    #17
    If it has siri then its 4s.
     
  18. macrumors 68020

    cyks

    Joined:
    Jul 24, 2002
    Location:
    Westchester County, NY
    #18
    Was it a 4 or 4S that they were replacing for you? If it was a 4, it sucks that you got your hopes up, but they replaced all they had to and there's no reason for you to be upset... especially when you were the one who either lost or had your phone stolen.
     
  19. macrumors 68000

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #19
    I went through 7 Refurbs of a HTC Diamond before finally I convinced them to give me a brand new one never had a problem again.

    i know this has nothing to do with an Apple refurb, but just sharing my experience
     
  20. macrumors 65816

    Joined:
    Jul 22, 2011
    Location:
    mexico
  21. macrumors newbie

    Joined:
    Apr 25, 2012
    Location:
    Minnesota
    #21
    Nope, Asurion usually does not stock new phones they are typically always refurbished
     
  22. macrumors 6502a

    Joined:
    Sep 23, 2008
    #22
    My son dropped his 3Gs (8GB) in the toilet. Asurion replaced it with a new 4s, (16GB). I filed the claim online at 3PM and the new iphone was delivered at 2PM the next day; less than 24 hours after filing the initial claim.
     

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