AT&T get your upgrade fees waived.

Discussion in 'iPhone' started by Captainobvvious, Sep 23, 2012.

  1. Captainobvvious, Sep 23, 2012
    Last edited by a moderator: Nov 21, 2012

    macrumors 6502

    Joined:
    Jun 15, 2010
    #1
    As of 8:30pm EST 9/23/12 people have saved $1,398 from the information in this thread. Want to help as many people as possible.

    You can do it through their live chat. I just contacted them and they refunded both $36 upgrade fees. Technically they credited my account for that amount.

    Its quick and easy and can save you some money.

    http://www.att.com/esupport/main.jsp?cv=820

    Live chat is on the right side of the screen, sign in and click billing and payment support.

    All I said was:

    "Good morning. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account."

    (When I wrote it to them it was plural as I was doing two fees and two contract extensions)
     
  2. macrumors regular

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  3. thread starter macrumors 6502

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    Jun 15, 2010
    #3
    I updated my OP with it:

    "Good morning. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account."
     
  4. macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #4
    *facepalm*
     
  5. thread starter macrumors 6502

    Joined:
    Jun 15, 2010
    #5
    It wasn't a dumb question. Did I use a trick? Did I threaten to cancel my account? Did I say something special to convince them?

    Nope, just asked straight up.
     
  6. macrumors 6502a

    Squid7085

    Joined:
    Aug 14, 2002
    Location:
    Lawrence, KS
    #6
    I called in about my frustrations with the activation process (They Deactivated my old phone, and didn't activate my new phone leaving me to have to use my neighbors phone.) I got a bit chippy because this is the third iPhone upgrade I have had butchered in three years. They waived it without me even asking, that must be their "go to" make people happy fee to waive. I feel bad for the guy he seemed to have no idea what was going on, must have been a long day. Anyways, yeah, it seems to be pretty easy to be waived, it shouldn't exist in the first place. The logic of paying $36 for the privilege of being locked in to another 2 year contract is beyond me. I wouldn't accept no for an answer, and just tell them right away "I think this fee is stupid, I expect it to be waived."
     
  7. thread starter macrumors 6502

    Joined:
    Jun 15, 2010
    #7
    I agree. Its a money grab and nothing more. There is no justification for a $36 dollar fee. Its a chance to make another $36 per customer in pure profit. There is no value added from that $36. I'm already committing my business there for two more years, that's what they get from it.
     
  8. macrumors 6502

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    Texas
  9. macrumors 6502a

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    #9
    i upgraded two lines, and the rep said she can only credit one line. what should i say?
     
  10. macrumors member

    Joined:
    Sep 20, 2012
    #10
    Your upgrade fees generally help pay the employee's commission, etc.. I agree, it does seem pointless for those that complete the upgrade on their own.

    I too had my fee waived via this thread. I just asked them to, no threatening, literally opened with "I'd like to chat today about having the upgrade fees waived from my lines for my recent upgrade."

    The rep credited one account, and I asked her about the other. She noted that she didn't notice that I had two lines and then immediately waived the other line as well.
     
  11. thread starter macrumors 6502

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    Jun 15, 2010
    #11
    You could either protest or try your luck by exiting out and getting another rep.
     
  12. macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
    #12
    I just had a live chat with them. I paid $250 each on two lines for an early upgrade and then the two $36 fees. I told them that I had heard of people having fees waived, so I thought I would look I into it. I had $241.86 credited to my account with no questions asked...WAY more than I was expecting. I was just nice about it an honest about what I wanted.
     
  13. thread starter macrumors 6502

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    Jun 15, 2010
    #13
    I would definitely try again with a different rep.

    ----------

    Wow so you got your early upgrade payment back? Amazing.

    I did start this thread so lets talk about a finders fee... ;)
     
  14. macrumors 65816

    Joined:
    Aug 7, 2011
    Location:
    Columbus, OH
    #14
    My rep has credited my account, but noted that 'this is a one time courtesy...we will not be waiving this fee in the future.' They waived the $18 fee for me last year as well, but I did that over the phone.

    Well, better now than never, right?
     
  15. thread starter macrumors 6502

    Joined:
    Jun 15, 2010
    #15
    If this thread helps you please post to confirm so that it gets bumped and allows someone else to see it and get some money back too!

    ----------

    I think they will always say its a one time thing. I don't think that will stop you from doing it next time.
     
  16. macrumors regular

    Joined:
    Jun 23, 2010
    Location:
    Mobile, AL
    #16
    Technically it was two lines so it was $500 in early upgrade fees, so I got a portion back. I'm certainly not complaining though. I wasn't sure I would get anything back, so that was a pleasant surprise.

    Finder's fee? Started what thread? There's a thread? I don understand. Haha. :p
     
  17. thread starter macrumors 6502

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    #17
    Hey, that's fantastic still. You basically just made almost $250. That's awesome.
     
  18. macrumors regular

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    Sep 17, 2012
    #18
    My account wasn't credited for $36, but instead the lady removed the charge of $36 that would have been on my next bill. Works for me.
     
  19. macrumors member

    Joined:
    Mar 18, 2011
    #19
    I also had my fees upgraded. I just asked nicely. I almost used the OP's text verbatim on the online chat. Took less than 5 minutes.
     
  20. macrumors 6502a

    BlueGummiBear

    #20
    Does the upgrade fee apply if you ordered through the Apple.com website? I never saw any mention of an upgrade fee during the purchase process.
     
  21. macrumors G4

    Joined:
    Oct 23, 2010
    #21
    It's usually added to your next bill.
     
  22. macrumors regular

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    Jun 23, 2010
    Location:
    Mobile, AL
    #22
    As far as I know, it applies on the bill no matter where you make the purchase. I bought the iPhone 4 at Best Buy a couple of years ago, and the fees were still applied then.
     
  23. macrumors member

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    Sep 18, 2012
    #23
    Just got a guy who tried to play hardball, but in the end waived my 2 upgrade fees. Amazing what happens when you hint at porting out.
     
  24. macrumors 6502

    Iphoneness

    Joined:
    Mar 19, 2010
    Location:
    Raleigh, North Carolina
    #24
    The lady I got tried to get around it at first by explaining to me what the upgrade fee is for and quickly saying their line about is there anything I can help you with, have a nice day.

    I then went on to tell her that I've never used any of the services(assistance activating new phones and returning devices and such) she just explained and she then said, "I see you're a long time customer with us. Let me waive that fee for you."
     
  25. macrumors newbie

    Joined:
    Jun 15, 2010
    #25
    You guys chatted today? The site shows me that live chat is unavailable in the billing/support area. :confused:
     

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