My paid-full-price ATT phone unlock request was denied when I used the form, but I called in to their help desk to have the case investigated/escalated and less than 24 hours later got an email back saying essentially "yes, you're eligible for unlock, device will be unlocked within 24 hours, connect to iTunes", but whatever automated system is processing the web form doesn't have the smarts/logic to check/know you paid full price, it just sees an account still under contract and denies, apparently. Happened so fast it couldn't have been a manual review in there, whereas the request the rep filed took long enough that it probably had human intervention/logic in it...