Allison: Thank you for contacting Business Data Support. My name is Allison. Before we begin, can I confirm the wireless number that we will be working with is ##########?
You: yes
Allison: How can I help you today?
You: well, I was hoping you could help me confirm that my iPhone's unlock request was indeed placed
Allison: I'll be more than happy to assist you, one moment please.
You: I submitted a request yesterday and got a case number, but so far no email back
I'm concerned since other people I know have gotten emails and had their phones unlocked in a few hours
Allison: Can I please have IMEI number please?
You: sure one second
##############
Allison: Thank you.
I am checking the status. Did you plug this into iTunes on the computer yet?
You: yes I have
Allison: Ok, I show that it is not loading in the AT&T data base you will need to contact Apple at 1-800-myiphone and they will have to manually unlock your device from there.
You: is there some kind of reference I could give them so they know it's authorized?
Allison: Do you have any questions regarding the information we discussed today?
You will want to just give them the IMEI number the unlocking tool we are using is there tool.
They can look up the status from there tool on there side.
You: okay
I'll give them a call
thanks for the info
Allison: Do you have any questions regarding the information we discussed today?
You: no that's about it
Allison: If you need additional assistance specific to your device, you can view our website at
http://www.att.com/biztech. We welcome your feedback; please take a moment to complete our Customer Satisfaction Survey. Thank you for your business and have a pleasant day.
Chat session has been terminated by the specialist.