AT&T is No Longer Waiving Upgrade Fees

Discussion in 'iPhone' started by Middiebear, Feb 4, 2013.

  1. macrumors member

    Jun 13, 2010
    Head's up, there has been a policy change and all AT&T customer service representatives are being instructed to no longer waive the upgrade fee/activation fee.

    It's a policy change that is out of AT&T's CSR's hands and no amount of escalating or complaining will get the fee waived.

    However, if you have a FAN discount and it is part of your FAN discount to have the fee waived, a special exception can be made.

    Otherwise don't waste your time trying to get the fee adjusted.
  2. macrumors member

    Jun 19, 2010
    I just learned this the other day. I have never paid an activation fee or upgrade fee on any of my 5 lines. I have always called and just asked for it to be waived and they did.

    When I called the other day to have an activation fee waived, they informed me of the new policy. She also informed me of the FAN discount being the only way they can waive it. Luckily my FAN discount allowed for waived activation/upgrade fees. (University of Michigan).
  3. macrumors 65816

    Jun 29, 2008
    Guess they are following Verizon with this notion.
  4. macrumors 68040


    Jul 7, 2010
    Bay Area
  5. macrumors Nehalem


    Apr 16, 2008
    At the iPhone hacks section.
    That sucks.
    Good thing I gotall 4 done before that went down.
  6. macrumors 68040


    That's fine. Next time I upgrade, I'll ask for credit on my account in the amount of an activation fee.
  7. macrumors 6502a

    Mar 1, 2008
    Rockland/Manhattan/Bay Area
  8. itjw, Feb 5, 2013
    Last edited: Feb 5, 2013

    macrumors 65816

    Dec 20, 2011
    And unless your FAN account waives it, they will deny you.

    Sorry, but if you want to upgrade they can charge you whatever they want unless they've agreed not to. I'm surprised with all of the "whine until they give in" threads throughout the internet on this topic they haven't cracked down sooner.

    I feel bad for the reps. They don't set policy but probably got so used to just giving it away to everyone that complained that now their life is going to be really fun. Especially dealing with people who think they can escalate their way into not paying anything...
  9. macrumors 68020

    Dec 13, 2012
    Southern California

    The policy has not changed, they've simply begun to enforce it.

    Now it's up to those who are experienced negotiators to prevail.

    It is within ones realm to avoid it. I did.
  10. macrumors 65816

    Dec 20, 2011
    Yup, with a fan number...

    Otherwise, prove it :p
  11. macrumors member

    Aug 9, 2010
    Central Florida
    The policy did just go into effect that they can no longer credit it back after the fact. They can however waive it during the upgrade.
  12. macrumors 68040


    Jun 21, 2010
    I have no issue with this. I've gotten so many bill credits for basically no reason at all, i'm not going to complain.
  13. macrumors 68020

    Jun 29, 2012
    Colorado Springs USA for now
    bingo! I'll never pay an activation fee...... Why do I need to pay them for the privilage of using their service? They should pay ME for using their service. They won't waive the fee I'll move on and take my several hundred dollar bill/month with me. I bet they would rather lose $30 for an activation fee than my $250+ a month bill.

    IF they want to keep me they will make it happen, if not, see ya later. I will go to another carrier and pay what ever upgrade fee they have than stay with AT&T and paying a fee I shouldn't pay as a long time user.
  14. macrumors G3


    Jun 12, 2012
    That is a little extreme...when I upgrade at my subsidized price of $449....what's another $30. It's not like they go "surprise" upgrade fee! :)
  15. macrumors 68040


    When you've finished your carrier contract, you have options. A quick call to cancellation dept before upgrading and they'll more often than not see what they can do to keep you as a happy customer.

    This is why AT&T can get away with $20 for unlimited texting, because customers just bend over and take it.
  16. macrumors 68040

    Jul 2, 2012
    They will still waive it for legitimate reasons and not just because you dont want to pay it.
  17. macrumors 6502

    Dec 7, 2012
    Not wanting to pay it is legitimate since it's a bogus fee. :p
  18. macrumors member

    Jul 11, 2008
    Loving my $5 for 200 messages + iMessage.
  19. macrumors 68000


    Jul 13, 2007
    Just calculate the amount of revenue this fee generates for the company out of this air, daily it probably adds millions of dollars in revenue.
  20. macrumors 6502

    Dec 7, 2007
    Arlington, Va
    I love it. You guys think you are gonna get away with not having to pay future activation fees. Well, good luck. I had a b**ch of a time convincing them to drop an activation fee for a phone I returned. They thoroughly checked that it was indeed a returned phone. This was after an hour of being on the phone with AT&t. They are not going to waive your future activation fees period.
  21. macrumors 6502

    Dec 7, 2012
    More reason's to jump carriers. That way they will finally see customer turnover is high and get rid of these dumb fees.
  22. macrumors newbie

    Nov 28, 2012
  23. macrumors 65816


    Mar 4, 2009
    This sucks. I want to know what kind of credit they are going to start giving me for lines that are no longer under contract.

    I will go the route of calling retention before I do my upgrade. Hopefully get a credit. Like someone else, I have 7 lines on my account and a bill that is well north of $300 and I've been a customer since 1999. Some of the lines I absorbed into my account were active earlier than 1999.

    Thanks for the heads up here.
  24. macrumors 6502a

    Jun 17, 2009
    Fort Worth, TX
    and have crappy service where I live.. no thanks. I tried it, it was awful :)
  25. macrumors 6502

    Oct 2, 2011
    MN, USA
    You are joking, right?

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