AT&T Simplyfing Billing Statements

Discussion in 'iOS Blog Discussion' started by sminman, Aug 22, 2007.

  1. macrumors member

    sminman

    Joined:
    Aug 6, 2006
    #1
    Well we aren't going to have 300 page cell phone bills now!

    Here's a picture:
    [​IMG]

    Sam
     
  2. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #2
    AT&T Simplyfing Billing Statements

    [​IMG]

    Multiple iPhone users report having received SMS messages from AT&T today stating the following:

    The move is likely in response to some users receiving extremely lengthy bills containing details of each phone, SMS, and data transaction (such as Katie's 53 page bill).

    Article Link
     
  3. macrumors 65816

    zombitronic

    Joined:
    Feb 9, 2007
    #3
    Good. Although this is AT&T's err, it didn't complement Apple's A Greener Apple policy. Plus it was just damn annoying.
     
  4. macrumors newbie

    Joined:
    Aug 22, 2007
    #4
    ATT free text`

    Just received my text at aout 1:00 MTN. I was also surprised with how many pieces of paper were in my first bill.
     
  5. macrumors member

    Joined:
    Jul 3, 2007
    #5
    Good to hear

    Anyone (or company) can screw up.

    What really matters is how they handle it when they do, and AT&T seems to have realized there was a problem and are fixing it. What more can you ask for?

    Now if only Apple will let us Canadians use the iPhone!
     
  6. macrumors 68020

    poppe

    Joined:
    Apr 29, 2006
    Location:
    Woodland Hills
    #6
    I received the text message as well. What I find weird is we are on a family plan. I do close to 2000 text messages a month and I use around 700 minutes alone per month, let alone the 2 other people on the plan, and yet our bill was only 8 pages (this is about on par with sprint).
     
  7. macrumors member

    Joined:
    May 1, 2007
    #7
    Call 611 and cut down a forest!
     
  8. macrumors newbie

    smccostlin

    Joined:
    Jun 25, 2007
    Location:
    San Jose, CA
    #8
    Poor Trees

    It just seemed like it was very wasteful for them to have done that in the first place... I can see where they might not have even thought about that, but that is kinda ridiculous... I have always been part of their e-statement program because I just throw away all those bills anyways...
     
  9. macrumors regular

    semperfimarine2

    Joined:
    Apr 2, 2007
    Location:
    Austin Texas
    #9
    got this text when i finished updating to 1.0.2 and was putting all my music back. thats a very good thing. my recent bill was 50 pgs. just pointing out who i was texting to
     
  10. macrumors newbie

    Joined:
    Mar 13, 2007
    #10
    Yup, just got the txt message, around 2:30 central time. This after i elected to go paperless after receiving my 50+ page bill over the weekend...
     
  11. macrumors 68020

    mainstreetmark

    Joined:
    May 7, 2003
    Location:
    Saint Augustine, FL
    #11
    I don't care to dig up sources at the moment, but this has roots outside of AT&T. Somewhere there's a regulation that says the iPhone is a phone (unlike a blackberry, etc..) and therefore AT&T is required by law to state on the bill what you're being charged for. There is no logical reason that AT&T would agree to send people their phonebill in boxes, unless they HAD to. I'm sure it's taken this long to get the policy changed, or convince the govt that online detail is good enough.
     
  12. macrumors 68000

    Joined:
    Jun 20, 2007
  13. macrumors 6502a

    Joined:
    Apr 17, 2006
    #13
    Bah, I want itemized call detail, itemized txt detail, but no itemized data detail. Is that possible?
     
  14. macrumors member

    Joined:
    Aug 24, 2003
    #14
    how many people got this message on their iPhones while reading this article? I did. Eerie
     
  15. macrumors 6502a

    Joined:
    Feb 26, 2004
    #15
    i checked my iphone and saw that there was a text message waiting. i then checked my statement online and low and behold it was just like the old one i would get. i then paid my bill.
     
  16. macrumors member

    matthiasgoodman

    Joined:
    Jul 13, 2005
    Location:
    Chandler, AZ
    #16
    My little canary trap

    Cool, they used the text I submitted. I know because I misspelled "simplifying". Thus the title "AT&T Simplyfing Billing Statements."
     
  17. macrumors regular

    Joined:
    Aug 15, 2007
    #17
    i got mine

    yah i got mine at 1:34 central, but my bill was never long in the first place
     
  18. macrumors regular

    Joined:
    Jul 3, 2005
    Location:
    Burton michigan
    #18
    its actually better to use a lot of paper for the enviroment, the more paper you use the more trees you plant to make up for the paper being used
     
  19. macrumors G5

    nagromme

    Joined:
    May 2, 2002
    #19
    Great news.

    Now how many trees, how many gallons of fossil fuels, and how many tons of air pollution were expended up until now by AT&T's absurd policy of making itemized downloads--listed on paper!--the default for an unlimited Internet plan??
     
  20. Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #20
    Well, this issue must have come up with Blackberry users before iPhone users. T-Mobile's detailed billing has one line item per day listing the data volume transfered that day. So you get 1-2 pages detailing the entire month's data services, regardless of how much you use the data services. And they print it two-up essentially and on both sides of the sheet. Meaning that even a person who calls, SMS's, and uses data heavily will only have a 4-5 sheet detailed bill.

    I'm surprised this wasn't blogged about more by Blackberry users or users of other AT&T data devices. AT&T did this to all data plans and not just iPhone ones, right?

    (My first half month's Blackberry data usage was about 2MB/day, so I might not have had to get my bill in a box, but it would have been substantial, I think....)
     
  21. macrumors 6502

    Joined:
    Aug 3, 2007
    #21
    Got the Text Message message at 2:30 Eastern

    Count me as one of the over-papered masses. My last Bill was over 60 pages :eek:

    I'm a texting maniac...

    Lumpy
     
  22. macrumors 6502

    jonharris200

    Joined:
    Feb 25, 2006
    Location:
    London, UK
    #22
    Ummm... I'm not even gonna argue with that one. :rolleyes:
     
  23. macrumors 68030

    Joined:
    Jul 25, 2002
    #23
    Exactly!

    IMHO, there is a long-running campaign of cell providers not wanting to allow consumers to "double check" their call activity. For a long time it was nigh impossible to get individual calls detail such as we get with landline phones (so if the phone company says you went 20 minutes over your plan, there was no way to verify that, nor any way to figure out where you'd spent the majority of your cell call minutes).

    This may not be intended as the same thing (bury the 20 phone calls in 600 pages of data packet records), but its effect is the same. Now, it seems the default will switch to the "old style" non-itemized bill, with the itemizations (ALL of them) put online.

    Hardly an improvement. It's more a cost-saving measure so they don't spend $8 per customer to ship their phone bill in a box.
     
  24. macrumors regular

    kcroy

    Joined:
    Jul 10, 2006
    Location:
    Ohio
    #24
    Billing

    I was interviewed by USA Today regarding my 52 page phone bill: http://www.usatoday.com/tech/wireless/phones/2007-08-14-iphone-bill_N.htm

    AT&T allowed me to remove itemized billing from my mail bill and view itemization online. Works for me.

    I read some bills were incredibly huge. Mine at 52 pages was too much to handle and it made absolutely no sense. I called AT&T. The first operator knew less than I did, the second was very helpful and fixed some problems I had and made necessary changes for me.

    AT&T and Apple think differently. The latter "thinks different" the former doesn't. AT&T could learn quite a bit from Apple in regards to billing, marketing, service, and reliability.

    I really like my iPhone, but AT&T still has some work to do before I'll be putting their decal on my auto.
     
  25. macrumors 65816

    zombitronic

    Joined:
    Feb 9, 2007
    #25
    If so, this must just be some environmental good-guy badge policy agreement. This is fine, and a good policy, but wouldn't you agree that it's actually better for the environment to use LESS paper and and also plant trees?

    Look, even in the case of for every 99 trees you cut down, you have to plant 100 in their place, you'd still win by not cutting down 99 trees and planting 1.
     

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