This has to be the worst technical support ever. First, I sent them a "trouble ticket" email. Their response 4 hours later not only did not answer my question, but didn't even have anything remotely to do with my question (their response led me to download Windows drivers). Then today I called them. I was put on hold for 16 minutes, with no background music or anything to indicate that I was on hold, just the occasional "we're experiencing a heavy call volume and apologize for the delay, someone will be with you shortly." Then, at about 16 minutes and 33 seconds, while it was on speakerphone, me and my friend heard what sounded like a phone ringing. And then click. ATI hung up on me. Called a second time. Same exact thing as above happened. Now I'm on my third try. This is getting very annoying.