Authorised Service Centre refuse repair work..

Discussion in 'MacBook' started by evilseagull, Jul 30, 2009.

  1. macrumors newbie

    Joined:
    Oct 17, 2008
    #1
    I have a 8 month old late 2008 Aluminium Macbook with the hard drive bracket's screw being fully stripped.
    Earlier this year I had the RAM in my macbook upgraded to 4GB in Hong Kong while traveling. Had this done at an Apple Premium Reseller who took my macbook for 3-4 days and installed the RAM.
    Recently just came back to New Zealand and tried to upgrade my HD to 500GB HD and I find that the screw holding the bracket in place is fully stripped and the bracket itself looks like someone has taken a knife and tried to cut into it.
    I took my Macbook to an authorised service centre in New Zealand but they refused to repair my Macbook. They said that to repair this part I would have to take it to a jeweller myself and have them drill the stripped screw out.
    Declining to repair the macbook, I then took it to another authorised service centre which also declined to repair it. They told me I needed to get the 'okay' from Apple before they would try to repair it as a service centre cannot repair stripped screws. I also offered to pay for parts, labour and whatnot to get the machine repaired. Still declined.
    This afternoon I called Apple and was told that this issue was not covered under any warranty and that their authorised service centres have the right to decline a repair job if they believe that it would be too risky for them to do so. I was also told to go back to Hong Kong and take it up with the Apple Premium Reseller...but this is not very practical.

    I have no idea what else I might be able to do...Please help xD!?
     
  2. macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #2
    You answer was right there all along. That actually works. A good jeweler/watch repair shop can get that done and it probably wouldn't cost too much.

    Cheers,
     
  3. thread starter macrumors newbie

    Joined:
    Oct 17, 2008
    #3
    How would I get the proper replacement screw though? I asked these guys and they are not willing to order in a pack of replacement screws as:

    1. They come in packs of 5 and have no other macbooks requiring parts
    2. They are not willing to hand out replacement parts to me
     
  4. macrumors 601

    eawmp1

    Joined:
    Feb 19, 2008
    Location:
    FL
  5. macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #5
    You can order screws online, or if you know the size you can walk into a hardware store and buy them (I can't remember what size they are, though).
     
  6. macrumors 65816

    madog

    Joined:
    Nov 25, 2004
    Location:
    Korova Milkbar
    #6
    Check out welovemacs.com. They sell all matter of mac notebook parts and could possibly sell the screws as well.
     

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