Average turnaround for Apple Care logicboard repair?

Discussion in 'Mac Basics and Help' started by livingfortoday, Sep 8, 2006.

  1. livingfortoday macrumors 68030

    Joined:
    Nov 17, 2004
    Location:
    The Msp
    #1
    Hey, I recently had Apple take my Powerbook to do a motherboard replacement, and the APple Store said they would have to ship it in to Apple to get it done. It's been almost a week now, and I can't look up the status online by the number they gave me, when I call Apple Care the automated system merely says it's "being repaired" and I will be contacted when it's done, and the store itself tells me they have no idea how long it'll take. I really need my laptop in about a week, so it'd be nice to know if that's going to happen or not, but Apple can't say!

    So... to people who have logic board repairs - what has the average turnaround time been for you? A week? Two? More?
     
  2. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #2
    I dropped mine off on a Sunday and had it back that Friday.
     
  3. CyberB0b macrumors regular

    CyberB0b

    Joined:
    Apr 19, 2004
    #3
    When my iBook G3 logic board was replaced a couple years ago they told me it would take 4 weeks. It took about 2 weeks.
     
  4. Le Big Mac macrumors 68020

    Le Big Mac

    Joined:
    Jan 7, 2003
    Location:
    Washington, DC
    #4
    My mom's new iMac had its logic board replaced the same day.
     
  5. riciad macrumors 6502

    Joined:
    Oct 10, 2005
    Location:
    Ireland
    #5
    Drove 100 miles to my nearest A.A.S.P. (no Apple Stores in Ireland);
    dropped in my iMac G5 (the service technician had provisionally diagnosed the fault, ordered a replacement logic board and e-mailed me when it arrived);
    walked out less than an hour later with repaired iMac.
     
  6. TBi macrumors 68030

    TBi

    Joined:
    Jul 26, 2005
    Location:
    Ireland
    #6
    Mine's been in for repair for two weeks waiting for a new logic board. There seems to be a hold up with macbook logic boards at the moment.

    And oh another irish man :D
     
  7. Bibulous macrumors 6502a

    Joined:
    Jan 19, 2005
    #7
    I had the logic board replaced a couple times under Applecare.

    Each time when I sent it myself, they were able to "fix" it in one day or 3 days total with shipping.

    If you dropped it off at a store, count on at least 1 extra day for them to receive it and call you.

    Anything over a week is seems a bit long, unless it's an older model and/or they are waiting on parts.
     
  8. livingfortoday thread starter macrumors 68030

    Joined:
    Nov 17, 2004
    Location:
    The Msp
    #8
    Interesting, there seems to be a bit of a range as to how long it could take. When I gave them it originally, it took them 5 days to replace the DC-in board (in-store), which is a bit more complicated than the logic board. It's been almost another five days now since I gave permission for them to send it out for a new logic board. I guess we'll see!
     

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