Awesome experience at Apple Store: MacBook replaced!

Discussion in 'Buying Tips and Advice' started by iamhammill, Jun 23, 2006.

  1. iamhammill macrumors 6502

    iamhammill

    Joined:
    Feb 20, 2006
    Location:
    York, PA
    #1
    Wow, this is truly the reason I buy Apple.


    So I went to my local store to buy a copy of Final Cut, later to find out the edu. discount doesn't apply in-store. Not that big of a deal, so while I'm there I get my MacBook (purchased the day it came out) checked about these random shut downs I'm having.

    The genius tells me it's the Logic Board, and it'll need replaced. Bummer! Once she's finished, I thought I'd ask her if there was anyway I could get the printer deal, since I had no idea it was going on at the time I purchased my computer. She told me to go speak with the asst. manager.

    Ok so on to the asst. manager! I ask him about the deal since I wasn't informed about it at the time of purchase, and he said we're gonna make it happen! He tells me to go pick out a printer. I'm so pumped right now. I come back with the printer and casually ask him that since I'm getting the printer, do I qualify for the free iPod as well. At first he told me he couldn't do that, but like 10 mins later he tells me to go pick out an iPod!!

    Ok so here's the best part. I'm talking to another guy there, who wasn't dressed like any of the other employees, I'm thinking he was the manager. I told him I was getting my MacBook checked out, and the logic board was the problem.

    He was like, "Wow, one month old MacBook with a busted Logic Board? That shouldn't happen. Come back tomorrow with the box and we'll just give you a new one"

    WOOOO!!!!!!

    I had to share, since I know you freaks are crazy about this stuff! I'm heading out now to go get my replacement!

    Adios!
     
  2. QCassidy352 macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #2
    they gave you not only the free printer, which was available at the time you bought, but the free ipod, which wasn't?? :eek:
     
  3. iShane macrumors 6502a

    Joined:
    Jan 7, 2006
    Location:
    New York
  4. Deepdale macrumors 68000

    Deepdale

    Joined:
    May 4, 2005
    Location:
    New York
    #5
    A Friday does not get any better than the one you are having.
     
  5. Acehigh macrumors 6502

    Joined:
    Mar 5, 2006
    #6
    Thats great you posted this. Since most people post bad things that happened to them... I think those people need to buy a Dell or any PC on the market, Apple still the best.
     
  6. regre7 macrumors 6502

    Joined:
    Apr 18, 2006
    Location:
    Atlanta, GA
    #7
    I wish I could take short trips to my closest Apple Store. It's a 3-1/2 hour drive for me.
     
  7. iamhammill thread starter macrumors 6502

    iamhammill

    Joined:
    Feb 20, 2006
    Location:
    York, PA
    #8

    Yeah because he "returned" my MacBook, and then rebought it at yesterday's date.

    I'm sorry everyone couldn't have as good of an experience as I've had.
     
  8. QCassidy352 macrumors G3

    QCassidy352

    Joined:
    Mar 20, 2003
    Location:
    Bay Area
    #9
    damn, that's awesome... wish I could get that! congrats. :)
     
  9. emw macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #10
    Just proves that it never hurts to ask. Nice job - and kudos to the Manager for making things right for the customer.

    I'll overlook the "freaks" comment since it's Friday and all. :p
     
  10. velocityg4 macrumors 68040

    velocityg4

    Joined:
    Dec 19, 2004
    Location:
    Georgia
    #11
    Thank your for your post. It's refreshing to here someones good experience since we only really hear the bad ones. I'm looking to get a Macbook or Mini soon. I have not decided yet, but I will definately post my good experience as well (in thirteen years and thirteen macs I have never had a bad experience).

    Free iPod and printer discount a month after purchase wow:eek:
     
  11. yah00z macrumors regular

    Joined:
    May 21, 2006
    #12
    Well

    i got the free iPod deal, cost me 90 bucks for a 5G 30 gig . However, I did not know about the printer! However, my guy is way cool. Chances are he will hook me up like he did with the iPod. Thanks for posting.
     
  12. Acehigh macrumors 6502

    Joined:
    Mar 5, 2006
    #13

    Do you get the Free Ipod with the Mini? Not sure if you do. That might make decide... not sure if you can get it... but if you order online you can. They should make you send in a copy of your ID for the rebates. but doubt many people fake it. Probably less then 5% of rebates.


    Does anybody know if apple gets a Tax break with these EDU discounts??

    Why do they do it?
     
  13. NATO macrumors 68000

    NATO

    Joined:
    Feb 14, 2005
    Location:
    Northern Ireland
    #14
    Wow! Thats awesome!

    That's the good thing about a retail outlet, customer service can go either way and you've clearly managed to be in a store who genuinely care about their customers.

    If you had ordered direct with Apple.com, you can be sure you'd not have that Printer and iPod!
     
  14. funkychunkz macrumors 6502a

    funkychunkz

    Joined:
    Jun 1, 2005
    Location:
    Ottawa, Canada
    #15
    FREAK!......Well better I be considered that than a newb, no offense to newbs.
     
  15. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #16
    Awww......

    My closest Apple Store is but a scant 1.25 hour drive.....

    Followed by 8 to 10 hours on a plane....

    And then how long it takes to get from Tokyo airport to the closest store.

    Actually, it may be quicker to just fly into San Francisco, not sure though.

    My closest AppleCentre is only a 15 minute walk though, it does all right for a reseller.
     
  16. funkychunkz macrumors 6502a

    funkychunkz

    Joined:
    Jun 1, 2005
    Location:
    Ottawa, Canada
    #17
    Sigh, I wish they had more international locations. Mine's at least in the same country but is 4.5 hours away (Toronto, live in Ottawa)
     
  17. SuperSnake2012 macrumors 6502a

    Joined:
    Oct 11, 2005
    Location:
    NY
    #18
    I have 3 Apple stores nearby, all within a 20 mile radius. Gotta love New York City :D

    Apple Palisades, Apple Fifth Avenue, Apple SoHo :)
     
  18. macdaddy121 macrumors 6502a

    Joined:
    Jan 8, 2003
    Location:
    Georgia
  19. iamhammill thread starter macrumors 6502

    iamhammill

    Joined:
    Feb 20, 2006
    Location:
    York, PA
    #20
    Well I got my replacement.

    I'm thinking maybe it was a refurb however. The box has two plastic tape things on it, with the under one opened. The stuff inside is all packaged up still, but I noticed my keyboard is much different. My first MacBook had a soft, quiet keyboard, with dark markings for the keys.

    The keys on this one are light/faded, feel very plastic-like, and also are very loud.

    Guess I can't complain too much, I got a replacment, printer, and iPod. Beggers can't be choosers :eek:
     
  20. Pistol Pete macrumors 6502a

    Pistol Pete

    Joined:
    Jan 6, 2005
    Location:
    So Cal
    #21
    good to hear.

    thanks for sharing the positive experience.
     

Share This Page