I took my 2013 rMBP to service/replace its battery as the "service battery" message finally shows up. Although I have another iMac placed in my office, it is more convenience for me to work on my laptop after work or on the go. Before and after I scheduled my Genius appointment, I called the San Francisco Stonestown's Apple Store, and they confirmed that they have my replacement battery in stock and should take less than an hour to replace it. So I bought my MBP there, but the Genius said that I had to leave my laptop, not overnight (which I wouldn't complaint), for 7 days. I questioned why it would take them a week for a simple battery replacement, and I also questioned him if he found some other issues that might extend the servicing time. But he insisted that my laptop is fine, and it is "standard practice" to take a week for battery replacement.
I eventually talked to his manager, but the manager insisted that he trusted his colleagues' expertise, so he suggested that I should file my complaint directly to Apple Headquarters of i am not happy, which I will after I get my laptop back.
I just don't know what to say about this experience anymore. I had nice experiences visiting this Apple Store location many times before, and I understand that it might take them longer to service a computer if they are busy and short on staff (hey, I also work in programming and I know how to build my own desktop). But if a guy, who sat next to me, was asked to come back in 5 days to replace his logic board, then there is really no reason that it will take them 7 days to replace my battery. I felt that something must have gone wrong when they took my laptop to their back room, so they were trying to buy themselves some time to cover up whatever they are doing.
Once I have my laptop back, I will file my complaint to Apple and will post the employe names here if they are at fault.
I eventually talked to his manager, but the manager insisted that he trusted his colleagues' expertise, so he suggested that I should file my complaint directly to Apple Headquarters of i am not happy, which I will after I get my laptop back.
I just don't know what to say about this experience anymore. I had nice experiences visiting this Apple Store location many times before, and I understand that it might take them longer to service a computer if they are busy and short on staff (hey, I also work in programming and I know how to build my own desktop). But if a guy, who sat next to me, was asked to come back in 5 days to replace his logic board, then there is really no reason that it will take them 7 days to replace my battery. I felt that something must have gone wrong when they took my laptop to their back room, so they were trying to buy themselves some time to cover up whatever they are doing.
Once I have my laptop back, I will file my complaint to Apple and will post the employe names here if they are at fault.
Last edited:
