Bad Experience with Apple

Discussion in 'iMac' started by OUB, Feb 13, 2013.

  1. OUB
    macrumors newbie

    Joined:
    Feb 3, 2013
    Location:
    Paris, France
    #1
    Hey I just feel like ranting on my imac experience so here goes:

    So i order a 27" imac on the 17th of january only to find out in february that it was cancelled despite the fact that the apple already received my money.
    So I call them up and everything was supposedly fixed without any delays.
    I was supposed to receive my order today but it was still processing so I decide to call them again only to find out that my order has been delayed till the 2nd week of march (website still says I'm supposed to receive it today)

    Thanks Apple for giving me a heads up :mad:
    Sorry for my bad english
     
  2. macrumors 6502a

    Joined:
    Oct 5, 2011
    Location:
    Southern California
    #2
    Can you cancel at this point?
     
  3. macrumors 601

    Joined:
    Nov 25, 2012
    Location:
    United States
    #3
    Sorry to hear this as I can see you're anxious about getting your iMac. You should double check on your credit card/debit card. I don't think they charged you. They usually don't charge your card until the day it ships from their warehouse. They will do a pre-authorization to make sure funds are available but you probably weren't charged.
     
  4. OUB
    thread starter macrumors newbie

    Joined:
    Feb 3, 2013
    Location:
    Paris, France
    #4
    That's probably what's gonna happen but it sucks considering i already waited 4 weeks

    ----------

    I sent in a check ... Couldnt pay by another method so the money was already taken
     
  5. macrumors regular

    MacAlien

    Joined:
    Oct 17, 2012
    Location:
    Boston
    #5
    Since when could you send a check? o_O

    Think the other half paid with a check in the apple store a couple years ago for their laptop and had to jump through hoops to get it accepted not to mention everybody sort of staring at them wondering wtf. ;)

    The issue is, Apple never (usually and generally) charges anything until the item has shipped. Some debit charges have been posted by people but even that's via electronic system... a physical check is... yeah, dunno.
     
  6. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #6
    You mailed them a check? Man, you Canadians...;)
     
  7. macrumors 68000

    tom vilsack

    Joined:
    Nov 20, 2010
    Location:
    ladner cdn
    #7
    Hey it's not easy for us Canadians to get our Imacs...First we have to dig are way out of our igloo's...then we have to travel thousands of miles across the tundra with our dog sled teams...once we reach the first town,we have to stop for tim horton's coffee...then once we reach a town with a phone and tv,we have to stop and watch a couple hockey games (it's required for citizenship)...when we finally get the payment ready we realize our visa's are overdrawn (with massive order of put͡sɪn) so a check is the only way...EH! :rolleyes:
     
  8. macrumors member

    Joined:
    Jan 26, 2013
    Location:
    liverpool, england
    #8
    I would be right on to apple or into the apple shop to compensate me for this, give it a go and lets see how generous they are feeling ;)
     
  9. macrumors 6502

    Joined:
    Jan 14, 2013
    #9
    You two made made my day (outside is pissing down, but fill like is a sunny day)!
     
  10. macrumors 68030

    Joined:
    Oct 21, 2012
    #10
    "Compensation" for what exactly? He pre-ordered with an estimated delivery date. Nothing was guaranteed.

    :rolleyes:
     
  11. macrumors newbie

    Joined:
    Feb 11, 2013
    #11
    Is that how you see it? In a perfect world, these would be shipping the day you ordered them or in the case of a CTO, a week at most after you ordered it.

    "Nothing was guaranteed" is such an ignorant statement, people must love you when you order something through retail. The moment you order something, and pay for it, it should be guaranteed. And I don't want to hear about the whole "they charge you once it ships though", it shouldn't matter. I worked in retail for awhile, when someone orders something we don't have in the store itself. They have to pay for it that same day, you have the right to demand compensation if the company does not meet it's expectations.

    27" iMacs are saying 3-4 weeks to ship, and they give you an estimated delivery date. That means a timespan in which it WILL be delivered, not I guess it might be delivered then, don't be mad if it doesn't get delivered.

    This is a business, they have to follow through with "estimates" and orders, and that's that.

    And you all seriously don't know the meaning of pain when it comes to waiting for a product. Look up Bernie Rico Guitars Black Friday Run when you get a chance. One of the guys I know has thrown down 10k on 3 instruments, and he's going on 3 years waiting with no response from the builder. An extra month for an iMac is NOTHING, that's why I'm extremely patient with mine taking it's month to be built/delivered.
     
  12. macrumors 68030

    Joined:
    Oct 21, 2012
    #12
    The fact that you "don't want to hear about it" doesn't negate the fact that it's true. And at what point did you misunderstand estimated delivery to mean will be delivered?? Check the definition of estimate that I've posted above.

    Also, there's the small fact of the terms and conditions he agreed to upon purchasing the iMac:

     
  13. macrumors 68000

    azentropy

    Joined:
    Jul 19, 2002
    Location:
    Surprise
    #13
    I'm pretty sure the Canadians are still upset that Apple moved away from the hockey puck mouse.
     
  14. macrumors newbie

    Joined:
    Feb 11, 2013
    #14
    That part of the agreement simply speaks for the build time, what you see when you purchase it nowadays is a delivery estimate. So that doesn't really affect my point at all. Build times are completely understandable, because they need parts to build these machines and if there's a shortage then building them would take awhile longer.

    And just for the record, I know exactly what the word estimate means. But like I said, in retail that doesn't fly by a customer, you tell them it's an estimate and they'll write a letter to corporate asking for a definitive date regardless. Customers don't care.

    But in this case, they cancelled his order without notifying him and he had to place his order once more. Making his wait close to two months at this point. That's the issue on hand, and that's what he should be compensated for.
     
  15. macrumors 68030

    Joined:
    Oct 21, 2012
    #15
    So he has suffered a monetary loss as the result of not having this computer that requires compensation?

    And, at the end of the day, the T&C say that they can cancel the order if they want to anyway.
     
  16. macrumors newbie

    Joined:
    Feb 11, 2013
    #16
    I don't really think you're understanding my point, a dissatisfied customer is something NO company wants. I've seen cases where people will go to the Apple Store, receive no help. And one call and complaint to the higher up Customer Service and Corps and their problem is taken care of in a second.

    Do you think the customer is going to understand that? While you seem very well versed in the T&C, not everyone is. That's why managers give people free things or coupons in case something bad happens to them.
     
  17. macrumors 68030

    Joined:
    Oct 21, 2012
    #17
    Unfortunately, that's the fault of the society we live in.

    Which sounds more reasonable to you - "OK, my order was mistakenly cancelled and I have to wait a week or so more than originally estimated. Mistakes happen." or "So I was told it'd be here by now. I want compensation - £50 should cover the stress ive had in dealing with my nonexistent computer?".

    If people changed their attitudes, maybe retailers would be able to offer customer service without living in fear of this compensation culture.
     
  18. macrumors member

    Joined:
    Jan 14, 2011
    #18
    My brand new maxed out 27' iMac came with a crapped out HD. Initiated a return with local Apple Store two weeks ago. Not a peep since then. No one knows when I'm getting the replacement iMac. Back to using my 8-year old Dell PC (which at least works and boots up, unlike the $3000 iMac).

    Pretty bad experience.
     
  19. macrumors newbie

    Joined:
    Feb 11, 2013
    #19
    I agree with you there. Some people do in fact take it WAY too far, some cases I've seen it's totally sound. But some others and my own in store experiences have been just whining and bitching until you get something.

    I had bought a PSVita on Amazon during Black Friday and it arrived with a very defective OLED screen. They sent me a replacement and without me even asking added 200$ worth of amazon credit onto my account which was a bit of a surprise. I was buying some steel wool and sandpaper to finish my woodworking project. Came out free which was weird. Then I realized I had a lot of credit on my account.

    ----------

    And I definitely think they should at least bump him up to expedited shipping for this. It's not like the 20$ will hurt Apple.
     
  20. macrumors 6502a

    Joined:
    Dec 2, 2008
    #20
    Also, polar bears

    I agree with you that the Red Wings are the best hockey team.
     

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