I just came back from Best Buy with a dead iPod issue (bad battery). I bought their protection plan with it since I was told that they don't repair - they just replace (had the option at the time of going with AppleCare at the Apple Store). And in the recent past they did it on my other iPod purchases. Evidently no longer! iPods are now sent out for service through their service facility. Though the staff told me that they just replaced MP3 players like the iPod. And at least two iPods were replaced under their protection plan for bad batteries in the past. Today I was told by a Jr. manager that she was the "manager" when I requested here GM's name (after being told the "manager" was not in today, just an assistant. All she would give me was the 800-bestbuy telephone number. When I said I had no problem in such matters at another local Best Buy, she said that I should go there instead. So I drove 15 miles out of my way to the other Best Buy to try and meet up with the GM that I have dealt with at three different Best Buys in the area over the last 5 to 6 years, she was out for the afternoon. Talked with yet another Jr. manager at that store, only be to told that the GM would differ to his decision! After waiting 5 hours for a call back from the GM, I called her. It seems that corporate has made them all run scared. The only ones that seem to be able to satisfy customer concerns is the 1-800 #! Pretty sad IMO. Maybe they are hoping that the time and money is not worth customer satisfaction. I am beginning to believe those that swear by Costco and their no questions ask policy, as long as you have the receipt and box. At least Costco pays near a living wage, and does not discriminate for those over 40. Forget about 12 to 24 months interest free financing. If they had not replaced at least two or three iPods in the recent past with little question, I would not be as livid.