Black Macbook Chipping & more problems

Discussion in 'MacBook' started by oriolesprospect, Sep 23, 2010.

  1. macrumors newbie

    Joined:
    Jun 14, 2010
    #1
    I purchased my black Macbook in December of 2007 and bought an apple care protection plan along with it.

    My Macbook has the normal problem where the edges near the palm area are chipping. Some of the keys are starting to malfunction and the mouse is going crazy.

    I know a lot of people have this problem, so will my apple care do anything for me? Will they give me a new computer? Fix the problem?

    Any information I can get on this situation would be great. Thanks.
     
  2. Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    If you bought the AppleCare Protection Plan (APP), then you should have coverage until December 2010.

    Yes, Apple will replace the chipping palm rests and any malfunctioning keys (and any other repairs deemed necessary). If you have an Apple Store nearby, the quickest solution is to make an appointment for the Genius Bar.

    If you don't have an AppleStore nearby, call 1 (800) APL-CARE. Overseas numbers can be found here: Contacting Apple for Support and Service
     
  3. thread starter macrumors newbie

    Joined:
    Jun 14, 2010
    #3
    Thanks for your help and quick response. I'd assume I'd have to give them my computer for a few days. Do you know how long the repair will take?
     
  4. Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #4
    It varies depending by location. My MacBook had a similar problem (chipping palm rests), and the top keyboard plate was replaced while I waited (about 20 minutes). The keyboard and mouse, however, might warrant longer repairs, in which case it may be a few days.
     
  5. thread starter macrumors newbie

    Joined:
    Jun 14, 2010
    #5
    Thanks. And do I need to bring the apple care box or anything?
     
  6. macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #6
    The "top keyboard plate" has the keyboard and trackpad built in. It is actually called the topcase. If the OP's keyboard and trackpad issues lie in the topcase, then it shouldn't take very long. I have had topcase replacements done on my old MacBook (by the Apple retail store, under AppleCare) that took about 30min and some that took a week.
     
  7. Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #7
    Assuming you have your APP properly registered, no. You can call AppleCare (using the numbers I posted earlier) to ensure that this is the case.

    I thought that might be the case :)p), but I wasn't sure; mine had also been replaced, but I wasn't sure if that was normal, or not. Thanks for clarifying. :)
     

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