iPad Bought iPad in USA, returning to Uk store due to yellow tint

Discussion in 'iPad' started by gusping, Jan 6, 2013.

  1. macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #1
    Hi,
    i bought an iPad in America a couple of days ago. I live in the Uk and am back home now but have noticed my iPad 4th gen has a yellow tint. Am i able to swap it out for another in a Uk store despite it having the American charger?

    Thanks
     
  2. macrumors 68040

    Joined:
    May 15, 2007
    #2
    You could try but surely they'll ask for a receipt and it'll show it was purchased in the US so UK support might be declined.
     
  3. macrumors 68000

    w00t951

    Joined:
    Jan 6, 2009
    Location:
    116th & Broadway
    #3
    As long as you purchased from Apple directly and have proof of purchase, I don't see why not.
     
  4. macrumors 68040

    Joined:
    May 15, 2007
  5. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #5
    my sister bought a macbook pro from america and swapped it for a uk one so if that works, surely an iPad would. I bought it directly from apple and have proof of purchase. I am also within the 14days return and the warranty is global so..... should work
     
  6. macrumors 6502a

    Joined:
    Jan 1, 2012
    #6
    The warranty is international and 14 day policy only states it needs to be from an apple store. Should be fine
     
  7. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #7
    Thank you ever so much. Clear and simple answer!:D
     
  8. macrumors 68030

    Joined:
    Oct 21, 2012
    #8
    You will only be able to get a service part (i.e. refurbished one). The american iPad will not physically go through the till in the UK since it's a different part (the last part of the US model is LL/A, the UK ones are B/A), with or without a receipt.

    The returns policy states http://www.apple.com/legal/sales_policies/retail_us.html

     
  9. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #9
    Returned and swapped out for another is different
     
  10. macrumors 68030

    Joined:
    Oct 21, 2012
    #10
    Nope - they can do a repair, so you can get a brown box version, but the till won't physically let them refund/replace them (they can't do straight swaps on iPads anyway, they have to refund them to gift card then re-buy).

    The UK till system isn't even aware of the US parts - thus they can't be returned or replaced, other than through a genius bar swap.
     
  11. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #11
    My sister got her whole laptop swapped from a US one to a UK one though....
     
  12. macrumors 68030

    Joined:
    Oct 21, 2012
    #12
    That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

    If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly :)
     
  13. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #13
    i think i'd rather have a yellow tint iPad than a refurbed one as thats 2nd hand...
     
  14. macrumors 68030

    Joined:
    Oct 21, 2012
    #14
    I wouldn't worry about it - all Apple replacements are refurbs, but they'll have a new outer casing, new outer glass and a new battery. You wont be able to tell the difference and it will have gone through better QC than a new one :)
     
  15. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #15
    Good point.... How do you know so much about all this then? :)
     
  16. macrumors 68030

    Joined:
    Oct 21, 2012
    #16
    Lots of experience :D Good luck though and enjoy your iPad! :)
     
  17. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #17
    I will, i've owned every single iPad ;) and do you reckon i could change the colour from white to black... or is that asking too much?
     
  18. macrumors 6502a

    Joined:
    Mar 4, 2007
    Location:
    Hants
    #18
    They will only swap like for like, they are usually quite set on that.
     
  19. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #19
    ok, thanks
     
  20. macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #20
    Just my input, my friend had a USA MacBook
    Pro with a graphics card issue, they said they'd replace it but had to order one from the States. Came in a few days and they swapped it no problem.
     
  21. macrumors member

    Joined:
    Jun 27, 2010
    #21
    My ipad bought in US developed a backlight problem, took it straight to apple and they swapped it o questions asked.
     
  22. thread starter macrumors 6502

    Joined:
    Mar 12, 2012
    Location:
    London, UK
    #22
    Did you tell them it was from the US? did they swap the whole box or just the iPad?
     

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