Brand new iPad 2 had dent /scratch/chip right out of the box

Discussion in 'iPad' started by HighApple, Mar 27, 2011.

  1. macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #1
    So I know this might not be a big deal for everyone but it is for me........

    So after waiting at best buy for so long for the iPad 2, I didn't know I was going to come home to a dented device(not to big).

    After looking at the device I noticed a dent/chip on the top of my iPad 2(on the plastic/rubber part that connects the screen and the aluminum backing.

    It's not that big but still it's just doesn't look good if I ever decide to sell the device. Ever since Friday, I have been debating if I should get a displacement.

    Any idea what I should do guys? Opt out for a new device and wait for a new shipment or live with it?
     
  2. macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    NYC
  3. macrumors 68000

    cal6n

    Joined:
    Jul 25, 2004
    Location:
    Brighton, UK
    #3
    Take it back to the store and ask for a replacement. If they don't have any stock, they should reserve one for you from a later shipment. Then keep your damaged iPad until they have a replacement ready.

    If BB won't play ball, take it to an Apple store.
     
  4. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #4
    Yes I will post one
     
  5. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #5
    Yes I'm planning on going in tomorrow, and thanks for the quick response dude.

    Cheers!
     
  6. macrumors regular

    Joined:
    Nov 22, 2008
    #6
    If it's a noticeable dent, you absolutely should demand a swap. I'd personally not even bother with BB though and go straight to the Apple Store. They have new iPads in the back specifically marked as replacements.
     
  7. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #7
    Yes I called an apple store that's near by and a rep said that I should first call best buy because it was purchased from them and see how they handle it, if all goes bad the then bring it into apple store......

    It would be a bummer if I had to wait 2 weeks for a device.

    Thanks for reply, I appreciate it

    Cheers!
     
  8. macrumors 65816

    Joined:
    Sep 15, 2006
    #8
    I've mentioned this a number of times already. I had a 32GB AT&T that arrived from Apple and they swapped it in the store. Came home to see a horrible light leaking screen. Opened at least 5-6 more in store all were bad (scratched). Gave up. Finally got a 64GB AT&T model for myself and same story with the screen, tried one more time and the unit they opened was all scuffed up.

    Returned both in the end, got a 64GB 3G first gen for $529. Perfect.

    Note: originally when I called apple about the 32GB that I ordered they said I'd have to wait 5 weeks for a new one and that going to the store wouldn't help. Turned up the CS rep was wrong.
     
  9. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #9
    Yea that's why I'm debating if I should even exchange... Next thing I know, I end up with a device that has a problem that's more worse and get trapped in a exchange cycle like u did......

    Hopefully if I decide to exchange I don't end up with more problems.....

    Thanks for sharing your experience, cheers!
     
  10. macrumors 6502

    Joined:
    Nov 3, 2010
    #10
    Exchange it and make sure you inspect the new one before accepting it at bestbuy.
     
  11. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #11
    Yes I will, thanks for the tip


    Cheers!
     
  12. macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #12
    mine had a tiny nick along the bottom edge. in fact the entire bottom edge was roughly finished. clearly foxconn have been under the gun to get these out the door.
     
  13. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #13
    Yea your absolutely right MCDJ, but I don't think the odds are going to be so much better for the next batch of iPads...

    By the way, how did u resolve your issue? Or did u jus decide to live with it?

    Cheers!
     
  14. macrumors 6502a

    Shasta McNasty

    Joined:
    Jan 5, 2010
    Location:
    Southern Cali
    #14
    Mine has a nick the size of a pinhead near the USB port. I know it's not from me because you can see the paint and everything still in the pinhead. I've also got a little bit of light leakage but I'm waiting a few weeks to try and exchange it out.
     
  15. macrumors member

    Joined:
    Mar 19, 2011
    #15
    I wonder if the ones you checked out in the store were previous returns that were repackaged.
     
  16. macrumors newbie

    Joined:
    Apr 7, 2010
    #16
    Mine has a few nicks also, two pinhead size ones in the corner.:mad:
     
  17. macrumors 6502

    Joined:
    Oct 25, 2009
    #17
    I purchased my first iPad last week, and it had a tiny dent, couple scratches on the back. Scheduled an appointment, Apple decided to give me a brand new iPad 2, and this one seems perfect, but theres a 2-3 inch scratch in the middle, also the new one seems to suffer from light bleeding on the bottom also. I'll hold on for now, and see if I'll get anymore problems.
     
  18. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #18
    So it's not just mine..... Do u plan on keeping it that way or exchanging it for a later batch?

    Cheers!
     
  19. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #19
    Yea I don't want to end up with a device that's worse than mine.....
     
  20. macrumors 68030

    Amazing Iceman

    Joined:
    Nov 8, 2008
    Location:
    Florida, U.S.A.
    #20
    Make sure you get something in writing that says they are ordering one for you to exchange your current iPad. If something happens and they loose your order, it will be hard for you to prove it to them.
     
  21. macrumors 68020

    Joined:
    Oct 3, 2007
    Location:
    Los Angeles
    #21
    Take it back. The only way that Apple is going to correct their currently poor quality control is if people protest by bringing back their damaged/flawed-right-out-of-the-box iPads for exchange.
     
  22. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #22
    Yes definitely thanks
     
  23. thread starter macrumors newbie

    Joined:
    Mar 27, 2011
    Location:
    Toronto
    #23
    Yea and maybe for future products as well
     
  24. macrumors newbie

    Joined:
    Mar 24, 2011
    #24
    My had two small scratches and screen bleeding , so I went to Apple Store and get brand new one
     
  25. macrumors 6502

    Joined:
    Oct 25, 2009
    #25
    How's the new one you received from Apple? I've got the same problems on my new one, so I'll hold off till this Saturday to schedule a genius bar appointment. Or maybe even next week so that the new batches will arrive.
     

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