Brand new iPod nano is completely unresponsive

Discussion in 'iPod' started by jacquiep, Sep 30, 2007.

  1. macrumors newbie


    Feb 3, 2007
    Hanover, NH
    I just received my brand new 8 gb iPod nano from the Apple Store about a week ago. It started giving me problems almost immediately, freezing on certain screens, ejecting itself in the middle of data transfer, etc. I was able to reset it each time and get it working. I also installed the software updates, but there was no improvement. Now it has stopped responding altogether. I charged it fully, but now when I plug it in, my MBP does not recognize it. It also does not respond to being reset anymore. Is there anything else I can do, or does it need to be serviced? :confused: Thanks!
  2. macrumors 6502


    Sep 12, 2006
    Exeter University, UK
    Try toggling the hold switch and then try reset.
    Then try re-installing iTunes and trying other USB ports.
  3. macrumors Penryn


    Jul 11, 2003
  4. macrumors member


    Feb 10, 2007
    I am having nearly the same exact problem. I think its the new software update, because minutes before I had not had a single problem and immediately after I can't get my MBP to recognize the nano's existance.
  5. macrumors 65816


    Jan 5, 2005
    The software update made mine run better. Try resetting it. If that does not work, exchange it for a new one. Mine runs perfectly and I love it.

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