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Brand New Mini Display Problem

Discussion in 'Mac mini' started by awgoo, Mar 16, 2008.

  1. macrumors member

    I just bought my first mac on Thursday from a friend and am having some display issues. (the mini was brand new, sealed, never opened) I also bought a new Dell 17" widescreen lcd monitor. (model #SE178WFP) Here's the problem... Anytime I open a window of some sort, whether it be Finder or Safari or any other app, I get these faint vertical lines that run up and down the screen in the background. Sometimes when I move the mouse around, there's a vertical line from top to bottom that follows the cursor. I have the Resolution set to 1440 X 900 which the monitor can handle. Has anyone experienced this issue? Even when there are no windows open, you can still see the lines & shadow...kinda like burn in. Could this be a bad monitor or the mini itself or something to do with the refresh rate? I haven't installed the cd that came with the monitor yet. Anyone have any ideas to what it might be? If it is the Mini, will it be covered by Apple? Any tips or info will be much appreciated. Thanks

    Please click on the picture to open in full screen and look at the top near the address bar to see what I'm talking about.

    Attached Files:

  2. macrumors 604

    Cave Man

    Sorry, but I don't see what you're talking about.
  3. macrumors 6502a

    must be your monitor, because the pic you posted is perfectly fine
  4. macrumors member

    honestly it's there

    i took a couple more pics. this time with my digital camera. hopefully ya'll can see these. i tried changing resolutions, but it doesn't help.

    Attached Files:

  5. macrumors 68020


    Eww, looks bad, do you have another display in your home that you could test and see if it has the same problem?
  6. macrumors member

    I do, but it's a pain to get to. I hope it's just the monitor and not the mini. I wonder if anyone else has experienced this before paired with this monitor.
  7. macrumors newbie

    That does look bad, but because the screeshot came out perfect I'm going to guess it's the monitor.

    If you can't get to the other display, do you have another computer that you could hook up to the current Dell monitor?
  8. macrumors member

    i am in the process of doing that right now. i'm getting my hp notebook and will hook that up. cross your fingers.:p thanks for the info.
  9. macrumors 68000


    got to say, with 20 years of experience, looking at the first screen shot, then the two digital photo shots, this totally looks like a monitor problem. you might try changing refresh rates (recommend 60hz), and then try running the dell 'auto' cal from the buttons, but bet you a quarter, it's a monitor problem.

    ghosting on frame lines, retrace, all classic monitor faults. best of luck.
  10. macrumors member

    Good News!!!!!

    YAY!!! I tried it on my notebook and it does the same thing! :D Thank God it's not the mini. Looks like I'm making a trip to BB and swapping it out! The funny thing is that it wasn't so noticeable on my hp as it is on the mini. Thanks to all for the advice! That's why I love this forum.
  11. macrumors 68000


    good, i don't have to raid the the sofa for a quarter. :eek: thank bluedoggiant, it was his/her idea!

    best of luck!
  12. macrumors 6502a


    Just as a matter of interest - I've seen a similar problem with a friends monitor when they're connecting via VGA rather than DVI. I've never experienced this problem on my Samsung monitor using VGA.

    Possibly try it with DVI if your monitor has it?

  13. macrumors 68030


    What's the "native" resolution of the monitor? 1440 x 900 sounds like an oddball resolution. Try the monitor at it's recommended resolution (and refresh rate - probably 60Hz) and let us know if that makes a difference.
  14. macrumors member

    1440 X 900 is the native resolution and the refresh rate is 60Hz , but I now know it's the monitor. I'm taking it back to best buy one day this week and exchanging it for a new one.
  15. macrumors member

    hey guys, picked up a new one and it looks so awesome! i took it to bb and told them why I am returning it. when i was looking for the replacement, one of the employees told me that someone in the geek squad wanted to see me about it. here's the sad thing...... according to the geek squad employee, he said he could not find anything wrong with it even though you could see the lines all over the screen. I had to point out that the lines on the screen are not supposed to be there and that it was a faulty monitor and after 5 minutes of explaining that to him, we continued with the swap.

    If someone is looking for a 17" glossy widescreen monitor for a decent price, then i'd recommend getting this one. it's a beautiful screen and is $169 right now at best buy. Dell's website is selling it for $189.99 right now. again, thanks to everyone for the advice and tips.

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