Broken iPhone 5 - Will Apple let me swap colours?

Discussion in 'iPhone' started by tmanto02, Dec 25, 2012.

  1. macrumors 6502a

    tmanto02

    Joined:
    Jun 5, 2011
    Location:
    Earth
    #1
    The speakerphone on my iPhone stopped working properly - I'm going to take it to Apple in the new year. However I also want a white one instead of black - Do you think they will let me swap colours when I get my iPhone replaced?
     
  2. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #2
    No they will not let you swap colors no matter what your issue is.
     
  3. thread starter macrumors 6502a

    tmanto02

    Joined:
    Jun 5, 2011
    Location:
    Earth
    #3
    Is this a fact or an assumption?
     
  4. macrumors 68000

    Joined:
    Aug 25, 2011
  5. macrumors regular

    BigWalt

    Joined:
    Oct 3, 2010
    #5
    Only way you could swap is if they did not have yours in stock.
     
  6. macrumors 6502a

    Joined:
    May 11, 2008
    #6
    Not correct. They would just order one.
     
  7. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #7
    This is fact.
     
  8. macrumors 6502

    Joined:
    May 12, 2007
    Location:
    Brooklyn, NY
    #8
    It's a fact that if you ask them they might do it. I have seen it happen it's not impossible. Be nice about it.
     
  9. macrumors member

    iPhaithful

    Joined:
    May 5, 2010
  10. macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #10
    Sounds like its a fact that they may or may not swap it to a different colour :D.

    I once had an iPhone3gs out of warranty where the speakerphone stopped working. After asking if I had backed up my phone, they just handed me a brand new one. Great service.
     
  11. macrumors newbie

    Joined:
    Jun 17, 2010
    #11
    they will not! when the 5 came out i bought a white one from best buy cause that's all they had and then i had a problem with it went to the apple store and they wanted to swap out i asked if i could swap colors i was told no but lucky i was able to swap it at best buy cause i was still in my 30 days
     
  12. Guest

    #12
    Before you go in for your warranty replacement, sandpaper the entire iodised coating off and explain to them that you did it because you were desperate for a white/silver one. At this stage they will swap it for a white one out of sheer pity and/or fear. No need to thank me ;)
     
  13. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #13
    Agreed, they swap out your phone with the exact model you currently have.
     
  14. macrumors 68000

    1080p

    Joined:
    Mar 17, 2010
    Location:
    Planet Earth
    #14
    Damn it. I hate it when someone comes in and undermines the correct answer with misinformation. Out of the millions who have visited the Genius Bar, a handful have gotten swapped for another color. It is definitely out of the ordinary for it to happen and certainly NOT Apple's policy. Why mention it? Quit giving the guy false hope.
     
  15. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #15
    It's funny to me how people here are trying to give this guy false hope but no one on this board has ever posted a story of a genius replacing with another color.
     
  16. macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #16
    100% fact, Apple policy. No if's or buts.
     
  17. macrumors 68020

    Joined:
    Nov 15, 2011
  18. macrumors 6502

    Joined:
    May 12, 2007
    Location:
    Brooklyn, NY
    #18
    Take it easy, no need to get upset. So you'd rather not know it is possible even if it's unlikely? False hope? We are still talking about a phone here not a live saving liver transplant, right? You go to the apple store you tell them your phone is acting up they offer to replace it and you nicely ask if they could replace it for you with a different color, they say yes you go home happy they say no you go home happy as well because your faulty phone was just replaced with a working one.
     
  19. macrumors regular

    BigWalt

    Joined:
    Oct 3, 2010
    #19
    Really because I now have a 64gb black 4s for my old white one.
     

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