Burnt by my MacBook Pro :-(

Discussion in 'Mac Pro' started by Sutekidane, May 22, 2006.

  1. Sutekidane macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #1
    Well, I've had this 1.83ghz macbook pro for about a month, and it has been pretty trouble free. I've had about 2 kernal panics with it in the past 2 weeks, but other than that, smooth sailing. Today I went to school and left my macbook pro on my desk downloading files. When I got back, I saw that the screen was black, so I tried to move the mouse pointer and it didn't respond, the screen just stayed black.

    Well, I got annoyed and lifted up my macbook pro to put it on my bed so I can work on it from there and it was so hot I nearly dropped it. Now, 2 of my left fingers have a lingering stinging sensation, trademark of a burn. I'm kind of mad, because something similar happened to me before with a RevA 12" PowerBook G4, but I didn't really get burnt.

    So, what should I do? I'm afraid to send it to apple because I'm not sure if I can trust them with taking care of my macbook pro. It has been running okay after I pulled the power adapter and quickly removed the battery and let it cool down. I'm not sure what happened. Maybe the SMC failed...

    Any ideas?
     
  2. TheMonarch macrumors 65816

    TheMonarch

    Joined:
    May 6, 2005
    Location:
    Bay Area
    #2
    Hmm. Weird.

    Though, I wouldn't mention it was on the bed to Apple, as I'm pretty sure they advise against that.
     
  3. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #3
    I would take it back threatening legal action.

    You might not be the type of person to sue over a couple of mildly burnt fingers (either am I), but there are plenty of people out there who would. I would think that should scare Apple enough to get you a new one. I wouldn't settle for a repair. Temperatures that hot could damage other components inside of the MBP.

    Also, you shouldn't be getting that many kernel panics. There is something wrong with your computer.
     
  4. Sutekidane thread starter macrumors 6502a

    Sutekidane

    Joined:
    Jan 26, 2005
    #4
    Well, actually, it was on the desk when it was burning up, I was going to lift it to move it to my bed when I got burnt a bit.
     
  5. killuminati macrumors 68020

    killuminati

    Joined:
    Dec 6, 2004
  6. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #6
    Only after chopping the finger off and putting it in a bowl of Wendy's chili.

    Otherwise, it'll be a frivolous lawsuit -- which I hope Apple wins and takes your parents home away.
     
  7. Abstract macrumors Penryn

    Abstract

    Joined:
    Dec 27, 2002
    Location:
    Location Location Location
    #7
    Yeah, don't sue over the smallest things. Geez, you sound so American....


    Anyway, I'd threaten to get lawyers involved just to get a quicker response. Two kernel panics is 2 too many, and they really should get you another machine to see what happens. Don't keep it and say it's "ok" that it gets too hot.

    And are you sure it was a burn? Do you know how hot metal would have to run before it burnt you? Just try running water on your fingers and keep making it hotter until you feel the same sensation. It would take a very hot surface to give you a burn, I would have thought. :confused:
     
  8. TheMonarch macrumors 65816

    TheMonarch

    Joined:
    May 6, 2005
    Location:
    Bay Area
    #8
    Doesn't Apple have a policy to hang up on you if you mention legal action?

    I hear they're really defensive when it comes to this stuff...
     
  9. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #9
    Then just be very careful about slipping it into the conversation. ;)
     
  10. jaxstate macrumors 6502a

    Joined:
    Apr 13, 2006
    #10
    I agree.
     
  11. pentae macrumors newbie

    Joined:
    May 20, 2006
    #11
    Go download CoreDuoTemp and tell us how hot your MBP runs.. take screenshots for us
     
  12. Kingsly macrumors 68040

    Kingsly

    #12
    Dont threaten legal action... when I complained they kept blowing me off until I said I feel I MAY be burned. Then all the sudden it was "oh well sir, if you feel bodily harm could come to you let me transfer you to so and so to get that looked at" etc.

    So yeah. Explain that you were running in on a desk and went to move it and sustained a burn. Not perhaps you sustained a mild burn. YOU SUSTAINED A BURN. Thats all they need to know.
    Good luck.

    BTW, if you can PM me with results, as I am also fighting for a new MBP.
     
  13. MACDRIVE macrumors 68000

    MACDRIVE

    Joined:
    Feb 17, 2006
    Location:
    Clovis, California
    #13
    You should get the burn looked at by some kind of medical establishment and documented. That way if you do need some kind of leverage to get a new computer out of Apple, you'll have it on record as proof.
     
  14. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #14
    Of course, in this case, since the burn was mild (and may even be gone by now) it may be better not to get it looked at. This way you can make Apple think it was a little worse than it really was. ;)

    But if there are any signs of a burn still, it would probably be good to have proof that there ever really was a burn.
     
  15. weg macrumors 6502a

    weg

    Joined:
    Mar 29, 2004
    Location:
    nj
    #15
    Not necessary, as long as he's able to reproduce it :D
     
  16. webcookie macrumors member

    Joined:
    Feb 23, 2006
    Location:
    Brava Centauri
    #16
    If I were you, I would definately call up Apple and let them know that their product burned me. I might also throw in mention of a lawyer.
     
  17. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #17
    I would only mention a lawyer, if and only if, Apple is refusing to exchange your MacBook Pro with a brand new one. Then let them know you mean business.
     
  18. jaxstate macrumors 6502a

    Joined:
    Apr 13, 2006
    #18
    It's sad that you would have to threaten legal action, but it seems that this is what it takes for the little guy to get attention from a major corp.
     
  19. etoiles macrumors 6502a

    etoiles

    Joined:
    Jun 12, 2002
    Location:
    Where the air is crisp
    #19
    I had a similar experience last night... didn't actually get burned, but realized that it was getting very hot and when I checked, well, it was red hot underneath (would definitely have burned my lap :eek: ).

    That was right after along filetransfer from the iPod to an external HD, so I guess it might have to do with a long file-transfer... the hotspot was on the left, next to the ports.

    I will try CoreDuoTemp to check on the processors, thanks for the tip !
     
  20. AJ Muni macrumors 65816

    AJ Muni

    Joined:
    Aug 4, 2005
    Location:
    Miami
    #20
    Have both of you installed the SMC Firmware update? After installing mine, my MBP runs ALOT cooler...
     
  21. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #21
    That's the $64,000 question. :)
     
  22. Tomaz macrumors 6502

    Joined:
    Feb 24, 2004
    Location:
    Switzerland
    #22
    Just wondering, what does this update do? Does it activate the fans earlier? Does it slow down processor speed? Anyone know?
     
  23. Sharewaredemon macrumors 68000

    Sharewaredemon

    Joined:
    May 31, 2004
    Location:
    Cape Breton Island
    #23
    The MBP's aren't 64 bit.

    So I'd say it's a $32,000 question.

    Of course there ARE two cores..... so you could be right....

    :D
     
  24. Tomaz macrumors 6502

    Joined:
    Feb 24, 2004
    Location:
    Switzerland
    #24

    Geeeeeek alert .. ;)
     
  25. iGary Guest

    iGary

    Joined:
    May 26, 2004
    Location:
    Randy's House
    #25
    Ugh, people.

    Do you have an Apple Store close by? If so, make an appointment, take it it and firmly explain that you want a replacement.

    What is your serial range?
     

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