I have done a lot of research and am ready to take the leap from Windows to an Apple Macbook. After going to an Apple workshop and checking out these forums I have gotten a great deal of useful information. I have one last question before I hand over the cash. I am planning on getting the Blackbook, AppleCare, Microsoft Office and a printer. Amazon has these and is less expensive and also no state tax. However I have heard that at times UPS delivery doesn't treat the packages very well and that makes me a little nervous when I am about to purchase a $1500 machine. Has anyone run into this situation? Also I have heard from a friend that at the end of the year the government makes you pay that tax on any purchases over $300 that hadn't gotten taxed originally. My last part of this question is customer service at Apple Stores. The customer service has been great even before buying a Mac, and if I go back in there with questions being a new Mac person, I feel that they will be more eager to help if they know that I purchased my machine with them. Please let me know if anyone has any advice. Thanks a lot. Hopefully I will soon be joining the family of happy Mac users!