Buying Experience Warehouse deals amazon

Discussion in 'Buying Tips and Advice' started by Kyles3399, Nov 8, 2012.

  1. macrumors newbie

    Joined:
    Jul 1, 2010
    #1
    Hi all
    So I am really disappointed with my purchase from amazon's warehouse deals.

    so I ordered a 2011 13" 4GB/256GB
    then received a 2011 11" 2GB/64GB

    so I call amazon and I was really nice and explained what happened and all they can do is return it, because they were all sold out of the 2011 models. That seems unacceptable to me. I really just want the laptop I ordered. I have also contacted warehouse deals and have yet to hear back.

    I just wanted to ask the community if there is anything else I can do? are warehouse deals and amazon the same company? anyone have any horror stories about this type of issue?
     
  2. macrumors 6502

    Joined:
    Aug 23, 2006
    #2
    dont worry youll definitely have this settled. You clearly ordered something else. complete fault of amazon
     
  3. macrumors 68030

    Spink10

    Joined:
    Nov 3, 2011
    #3
    Amazon Warehouse deals is Amazon. Speak with a Amazon CSR explain that you want what you ordered. If they dont have a used one you will take a brand new one. They may play the Amazon Warehouse Deals is a different company - tell them it is not. If you are nice Amazon CSR's bend over backward for customers.
     
  4. macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #4
    ...they swapped out a completely different size and capacity model without contacting you first = that's really poor service?!?!

    Amazon customer service should take care of the swap out for you.
     

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