California PUC approves mobile customer "Bill of Rights"

Discussion in 'Current Events' started by craigdawg, May 28, 2004.

  1. craigdawg macrumors 6502

    Mar 8, 2004
    State OKs tough cell phone 'bill of rights'
    Firms fear rules will set a precedent nationally

    From the article:

    -- Cell phone carriers must give their customers a written contract within seven days of signing up, spelling out the rates and key terms. They must also post the price of their plans on the Internet.

    -- If customers change their minds within 30 days of signing up, they can drop the contract without paying a termination fee.

    -- If a cell phone company wants to change the terms of a contract, it must notify customers 25 days in advance. Those customers can then drop the service within 30 days without paying a termination fee.

    -- Basic rates can't be changed in midcontract. However, cell phone companies can change some contract details that would raise bills -- such as the way they round up minutes of call time -- provided they give customers the 25-day notice.​
    I think I might be the only person in America who's happy with my mobile phone service provider. I've been with Cellular One --> AT&T Wireless --> Cingular for over 10 years. :)
  2. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Dec 25, 2003
    Northern Virginia
    Now if we can get rid of the arbitration requirements from all contracts....
  3. Koodauw macrumors 68040


    Nov 17, 2003
    Hey sounds good to me. I think it might be time to right my representative and tell her that I like what CA has done.
  4. blueflame macrumors 6502a


    Apr 3, 2003
    Studio City
    Go California

    I love my state.
    GO Arnie!!!!
  5. Counterfit macrumors G3


    Aug 20, 2003
    sitting on your shoulder
    Weren't the first two items nearly universal anyway? :confused:
  6. rainman::|:| macrumors 603


    Feb 2, 2002
    I'm fairly good at contracts and fine print, but when my partner switched us to Sprint PCS recently, it was very unnerving. The website gave no plan details, although it did let you change plans-- A look at our current plan would be helpful in that case. Their website consistently shows our balance $62 higher than it is, which they've apologized for but cannot fix. We never signed a contract or received a rate sheet, just verbal instruction that didn't cover things like internet use, PCS Vision or roaming information. Now a few phone calls cleared this up (tho i got a lot of conflicting answers from different people), but it was far from the simple upfront info they should have given him.

    Normally I don't like a lot of laws that interfere with private industry, but there's something wrong with cell phone companies. They're competitive appearing but probably engage in price-fixing, and will do anything to screw consumers...


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