Call to get activation fee removed!

Discussion in 'iPhone' started by Dizle, Aug 7, 2008.

  1. macrumors 6502

    Joined:
    Jun 30, 2008
    Location:
    The Beach
    #1
    This has been discussed in a few threads but not everyone reads them.

    So all you have to do is call AT&T and complain about something or that you were charged 2x for the activation and the sales rep on the phone can remove it from your bill! Just keep pushing to get it taken off and it will happen. My call was less than 4 minuets. Credit goes to the other threads I've read!
     
  2. macrumors regular

    Joined:
    Jul 30, 2008
    #2
    Company I work for has a contract with at&t where there is no activation fee.
     
  3. macrumors 6502

    Joined:
    Feb 22, 2006
    #3
    Yea, that's what we like to call lying.
     
  4. macrumors 6502

    Joined:
    Jul 11, 2008
    #4
    Uh... don't they check in your bill and see if you were charged twice? I find this odd that the ATT rep can be that stupid o.o
     
  5. macrumors regular

    Joined:
    Jan 29, 2008
    #5
    Same here...just got my bill, no activation fee! :)
     
  6. macrumors regular

    Joined:
    Apr 18, 2007
    #6
    Same here too, as soon as I applied the FAN discount, the activation fee was gone.

    HOWEVER, if I had to pay, I would PAY and would NOT LIE to get out of that $18. Why? Because I knew I was going to have to pay and I agreed.
     
  7. macrumors 68000

    Joined:
    Feb 12, 2008
    Location:
    Illinois
    #7
    Is $18 really going to make that much of a difference knowing that you should be able to afford it because of the high price of the iPhone and its plans?
     
  8. macrumors regular

    Joined:
    Jul 12, 2008
  9. macrumors 65816

    Steve686

    Joined:
    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #9
    You know what's funny?

    I am the one who activated the phone at home through iTunes on launch day!! Remember all the issues they were having that day?

    I should charge AT&T an activation fee.

    At first I was kind of joking about this, but I realized...#$%!! That is correct!
     
  10. macrumors regular

    Joined:
    Mar 10, 2005
    #10
    Yeah, so does mine, but for some reason that doesn't show up on AT&T's "discount profile" even though it's on my company's intranet and the AT&T premiere website. Anyway after a little time on hold they just gave me a courtesy adjustment so no biggie.
     
  11. macrumors 65816

    yadmonkey

    Joined:
    Aug 13, 2002
    Location:
    Western Spiral
    #11
    I just called and they waved the $36 fee on one line, but not the $26 fee on the other. Not both, but not bad.
     
  12. macrumors regular

    Joined:
    Oct 27, 2007
    #12
    I got my 18.00 upgrade fee waived on the 3rd phone call i just think theres no reason to charge me an upgrade fee when i'm signing a new 2 year agreement, they're already getting $300 bucks out of me for the iphone.
     
  13. macrumors regular

    Joined:
    Aug 8, 2008
    #13
    Can people really be that cheap?

    Wow, defraud a company and not pay a fee you agreed to just to save a couple of tens? Hey, isn't criminal behavior fun every one? Doing this is just plain cheap, pathetic, and stupid. If you don't have a legitimate billing issue, like double billing, get off the damn line and stop bitching about a fee you agreed to pay them
     
  14. macrumors regular

    Joined:
    Aug 3, 2008
    #14
    It's not criminal just because you don't agree with it.
     
  15. macrumors 6502

    Joined:
    Jul 19, 2008
    Location:
    Somewhere in Texas
    #15
    The activation fee is pretty much useless now, activation is done in a few minutes, what's the point of the $36 fee?

    I called and had it waved the day I got the phone.
     
  16. macrumors member

    Joined:
    Aug 7, 2008
    #16
    I find it funny how att doesn't tell their service reps to stop waiving the activation fee!
     
  17. macrumors regular

    Joined:
    Aug 8, 2008
    #17
    It's actually criminal because it's a little something called fraud. To get this fee removed, you have to tell them some lie to get them to remove it. Fraud is defined as: "the crime or offense of deliberately deceiving another in order to damage them – usually, to obtain property or services unjustly." So, in reality, you are committing a criminal offense by having this fee removed, granted they are dumb enough to remove it, but it doesn't negate your wrongdoing.
     
  18. macrumors 6502

    Joined:
    Jul 19, 2008
    Location:
    Somewhere in Texas
    #18
    Yet a lot of us ask them to remove the fee, for no absolute reason, and they do without a reason. That's fraud?
     
  19. macrumors 6502

    Joined:
    Feb 22, 2006
    #19
    Lying, as the OP suggests, is considered fraud.

    While I usually stray away from Wikipedia quotes, the following proved quite a succinct point;

    and
    If AT&T charges a fee, and you lie to get it waived, you have committed fraud.

    Asking to simply waive it is one thing, by all means go right ahead; however, lying to induce them to remove the charge is quite another.
     
  20. macrumors 6502

    Joined:
    Jul 19, 2008
    Location:
    Somewhere in Texas
    #20
    That's what my point was.. Anyone here just ask for it to be removed?
     
  21. macrumors regular

    Joined:
    Aug 8, 2008
    #21
    You obviously don't understand what I am saying. From what I have read, just asking for the fee to be removed doesn't quite do the job, you have to lie to them about being double billed, or something like that. That would be deceiving them. But because they would rather keep you as a customer and reap much bigger profits from your monthly bill, the customer service reps are probably trained to just waive the fee if you fight long enough. It makes more sense from their standpoint to do away with an $18 fee then lose a customer. However, that doesn't negate the fact that you have to lie and commit a crime to get it removed.
     
  22. macrumors 6502

    Joined:
    Feb 22, 2006
    #22
    Well I disagree with this statement. While I'm sure many do lie to get it removed, some may just ask, which in and of itself, is perfectly fine. Are they successful? Beats me :)
     
  23. macrumors 6502

    Joined:
    Jul 19, 2008
    Location:
    Somewhere in Texas
    #23
    I completely understand what you are saying. All I'm saying is that not all of us had to lie to successfully have the fee removed.

    All I did was call in and ask what my first bill would be (how it would be prorated), and after that I simply asked "Is it possible for the activation fee to be removed?", and the representative simply said of course and that he would add a credit for the fee + tax on my next bill.

    I don't see how just asking for it to be removed is considered fraud. Now what other people have posted saying it was charged twice, etc, that's a completely different case.
     
  24. macrumors 6502

    Joined:
    Feb 22, 2006
    #24
    Its not.
     
  25. macrumors regular

    Joined:
    Aug 8, 2008
    #25
    Ok, before this entire thread starts hopping up and down on my back, let me clarify what I meant. I had 2 points in my last post, 1. Lying is a crime, if you lie that's fraud. 2. The reps are probably trained to waive this fee if you either ask nicely, or fight long enough. Like I said, long term customers are more important than one time fees. Sorry if that wasn't clear enough. If you just ask and they pull it, then great, you got a nice rep, lucky you.
     

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