Calling MS support is fun...

Discussion in 'Windows, Linux & Others on the Mac' started by SpookTheHamster, Feb 20, 2007.

  1. SpookTheHamster macrumors 65816

    SpookTheHamster

    Joined:
    Nov 7, 2004
    Location:
    London
    #1
    I reinstalled XP on my Mac recently. I'd bought the OEM version, as I was also buying a new hard drive and Microsoft's rules at the time allowed OEM purchases with non-peripheral hardware.

    Sadly, my mother had thrown away my COA with the product key. But no worries, ensured the lady on the phone; technical will give you a new one. I gave the guy on the other end of the phone the part number, and he asked

    "Who manufactured this computer, sir?"
    "Apple"
    "*chokes* who?!"
    "Apple"
    "But, Apple computers cannot run Microsoft Windows"
    "Yes they can, under Boot Camp"
    "Well, Apple does not install Windows"
    "No"
    "I see, so who manufactured the computer?"
    "Apple"
    "But they don't install Windows, they use their own system"
    "I know!"
    "So who made it?"
    "APPLE!"
    "I'm afraid I can't help"
    "I'd gathered that..."

    I called again, and Microsoft refuses to help me. To qualify for OEM software you now need to be a licensed system building company, not just to be building a system.

    Moral of the story, don't lose your COA. Carry on buying OEM software, but don't expect any help if it goes tits up.
     
  2. psychofreak Retired

    psychofreak

    Joined:
    May 16, 2006
    Location:
    London
    #2
    Pirate windows! You paid for it...it isn't difficult (not that I've tried;) )
     
  3. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #3
    that phone conversation sounds like an Abbott and Costello act :rolleyes:
     
  4. mattscott306 macrumors 68040

    mattscott306

    Joined:
    Jan 16, 2007
    #4
    That's priceless. I think you should send a letter to Bill Gates about it, I'm sure he'll care, and will gladly help you out. Lol, thanks for the laugh.
     
  5. Bill Gates macrumors 68020

    Bill Gates

    Joined:
    Jun 21, 2006
    Location:
    127.0.0.1
  6. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #6
    This is quite clear in the OEM terms. The system builder is responsible for support, which means you support your own OS. It has nothing to do with being an Apple, although that conversation made me giggle, its how the OEM license works.
     
  7. dllavaneras macrumors 68000

    dllavaneras

    Joined:
    Feb 12, 2005
    Location:
    Caracas, Venezuela
    #7
    I say Digg it. It's worked wonders for others recently :rolleyes:
     
  8. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #8
    Phone again and tell them your computer was made by your local PC dealer, you know the little shop on the corner that sells the cheap home made computers with see through cases that light up :D

    They won't have a clue who they are so will probably just give you the new code.

    It's worth a try ;)
     
  9. SpookTheHamster thread starter macrumors 65816

    SpookTheHamster

    Joined:
    Nov 7, 2004
    Location:
    London
    #9
    If I say "it was made by XXXXX" they'll just tell me to call them. I've emailed the people I bought the copy from, in the hope they'll help. If they don't, I have 11 days to sort it out before WGA kicks in.
     
  10. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #10
    This discussion really starts and ends there. Good luck, I hope it works out for you!
     
  11. weg macrumors 6502a

    weg

    Joined:
    Mar 29, 2004
    Location:
    nj
    #11
    Well, that's exactly why it's called OEM! The equipment manufacturer is in charge of providing you support. I don't really understand what you're complaining about. You bought software for which it's explicitely stated that you won't get support from Microsoft. You still called at Microsoft, probably thinking that because you own a Mac, Microsoft has to help you anyway. Of course they didn't. What's so wrong about that?
     

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