Can I, and Should I Change My MacBook?

Discussion in 'Buying Tips and Advice' started by andym172, Jun 13, 2006.

?

Would you try to have the computer swapped?

  1. Yes

    66.7%
  2. No

    33.3%
  1. andym172 macrumors 6502

    Joined:
    Oct 24, 2003
    Location:
    UK
    #1
    I've had my black MacBook for a couple of weeks now and am very happy with it, but for a few issues:

    1/ The screen is starting to creak quite loudly when I open and close it. Like plastic rubbing against plastic.

    2/ The battery doesn't appear to have the charge capacity that many others do. I'd put this down to different users, different uses etc, but using coconutBattery http://www.coconut-flavour.com/coconutbattery/ it shows that the maximum capacity of my battery is 92% of the original (the thing is 2 weeks old!!).

    3/ I'm having some sound difficulty with the computer, in that it is currently refusing to play any sound when I watch videos on yourtube.com (having be fine previously) - I've played around with the settings as much as possible, but can't see why the videos would be muted.

    Firstly, if you were in my position, would you have the computer changed?

    And secondly, do you think my local Apple Store (where I purchased the computer) will allow me to change the computer?
     
  2. count chocula macrumors 6502a

    count chocula

    Joined:
    Apr 7, 2006
    Location:
    noun. a particular place or position
    #2
    i would have return it, i would think that your local apple store would either exchange it for a new one, or refund your money.
     
  3. belf8st macrumors member

    Joined:
    Feb 10, 2004
    #3
    I believe Apple has a 10 day return window plus 10% restocking fee.
     
  4. ChrisRC macrumors newbie

    Joined:
    Oct 14, 2005
    Location:
    Chicago
    #4
    Keep the thing. I'd be more worried about dead pixels or the infamous 'moo' problem appearing in any replacement. If you are still very concerned about the battery life, I would try to exchange batteries - quicker and less hassle.
     
  5. andym172 thread starter macrumors 6502

    Joined:
    Oct 24, 2003
    Location:
    UK
    #5
    I can more-or-less put up with the other stuff, but does anybody have any idea why the above may be happening?

    I've played the youtube videos through both Safari and Firefox, but there's no sound. The speakers are fine and appear to work with every other app, they even play the sound from Quicktime movies on the Apple website, but nothing on youtube.com.

    Has anybody else experienced this?
     
  6. andym172 thread starter macrumors 6502

    Joined:
    Oct 24, 2003
    Location:
    UK
    #6
    Yes, this is a worry. I'd definitely prefer to keep the computer if possible :)
     
  7. A is jump macrumors regular

    A is jump

    Joined:
    Dec 14, 2005
    Location:
    San Francisco, Ca
    #7
    I would take it to the apple store and see what they can do for the battery/creeking situations. I wouldnt be optimistic that they would replace the computer just because of those issues. but I bet they would be willing to work with you on it... assuming you go in with a charming attitude. ;) In such situations, a little personality goes a long way. trust me, I dont work at an apple store in the genius bar... but my work situation is very similar, and I am always way more helpful to people who are cool, and dont have a sense of entitlement.

    as far as the muted sound... have you tried using different browsers?
    does the sound work fine otherwise?
     
  8. A is jump macrumors regular

    A is jump

    Joined:
    Dec 14, 2005
    Location:
    San Francisco, Ca
    #8
    oh you! answering my questions before I even ask them!
     
  9. mikes63737 macrumors 65816

    Joined:
    Jul 26, 2005
    #9
    I had a similar problem on my Mac mini with muted sound. Is the You Tube player based on Flash? If it is, try re-installing Flash player.

    Edit: It is based on Flash player. Try re-installing it.
     
  10. mikes63737 macrumors 65816

    Joined:
    Jul 26, 2005
    #10

    My uncle actually got his iBook replaced for this.

    That's not normal... I would try to get it (the battery) replaced.
     
  11. coopdig macrumors member

    Joined:
    Feb 29, 2004
    #11
    Have you calibrated your battery?

    For my part, I wouldn't return the mac -- these all seem like minor, easily resolvable issues.
     
  12. farqueue macrumors 6502

    farqueue

    Joined:
    Jun 18, 2006
    #12
    what would be the "normal" battery losing its capacity?

    Mines 99% 5161mAH after about 1 and a half weeks

    and i am a litle concerned when it says age of your mac "7 weeks" i have only got it recently (1 and a half weeks)

    i am afraid that this is a refurbished model...

    let me know if its true....
     
  13. powerbuddy macrumors 6502

    Joined:
    Jun 20, 2006
    #13
    Wow thanks for posting that coconut battery link. Mine says its 3 weeks old and the charge capacity is 97% 5052 mAh currently, 5200 mAH original.

    Is this normal ? I always plug-in my macbook to the charger in the night , charge it till full , and the whole day i use the book on its batteries, till the charge falls to about 10%. Should i be plugging it in more? I mostly use it at my home.
     
  14. luminosity macrumors 65816

    luminosity

    Joined:
    Jan 10, 2006
    Location:
    Arizona
    #14
    2/ The battery doesn't appear to have the charge capacity that many others do. I'd put this down to different users, different uses etc, but using coconutBattery http://www.coconut-flavour.com/coconutbattery/ it shows that the maximum capacity of my battery is 92% of the original (the thing is 2 weeks old!!).


    I just don't understand this phenomenon. my iBook is six months old and has over 100% of its original capacity (and that's with relatively frequent battery usage).

    Did you ever fully drain and calibrate it?
     
  15. powerbuddy macrumors 6502

    Joined:
    Jun 20, 2006
    #15
    The battery can be caliberated only once right? During the initial use, charge up to 100% and then drain it?
     
  16. luminosity macrumors 65816

    luminosity

    Joined:
    Jan 10, 2006
    Location:
    Arizona
    #16
    Technically, I believe you're supposed to drain it once a month.
     
  17. powerbuddy macrumors 6502

    Joined:
    Jun 20, 2006
    #17

    But its still ok to keep the battery charged at all times? I mean i charge my macbook the whole nite to 100% and then use it all day till 10%. Is this ok to do?
     
  18. drewyboy macrumors 6502a

    Joined:
    Jan 27, 2005
    #18
    everything you need to know about any type of battery is here.
     
  19. Mpulsive81 macrumors 6502

    Joined:
    Jun 7, 2006
    Location:
    McKinney, TX
    #19
    my opinion...that's a lot of money to spend...and it should run the way you want it to. If not, try your luck with another one. Don't settle...
     

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